The Tiller Restaurant — Restaurant in York

I had a relatively small party of 14 people for a family event, which most places can accommodate easily. The tiller required me to select a fixed menu at $65 a person which is about $20 more than their normal prices which are already horrendous for the quality.

With my hesitation aside at their forced menu I went forward with the reservation. The initial experience wasn't terrible. We placed our orders within about twenty minutes of sitting down. And about 25 minutes later our first course arrived.

This is where things went downhill quickly. Or should I say, very slowly. After an entire hour passed between our first course and lack of main course. I went to find the manager to ask what the cause of the delay was. She told me that with a wedding function they like to stretch the courses out and it's what a lot of high end restaurants do. I laughed at her and informed her that no high end restaurant would ever allow people to sit for an hour between courses. She told me she would go check on things in the kitchen and come find me.

Ten minutes pass and the manager comes to my table and tells me the food will be out monetarily. I told her it's still not acceptable and she will need to do something more than tell me the food is on its way after an hour in a relatively empty dining room. She gets extremely short with me and tells me that she's the only person I can speak with and there's Noone above her that can help me rectify the situation. Very unprofessional.

Five or so minutes later our food finally arrives, just in time for multiple family members in my party to have to leave to meet time constraints with picking up their children from a babysitter.

I take a bite of my steak and it's completely cold. The waiter comes back around this time and asks how everything is tasting and I told her that they served myself and another individual at my table cold food. She asks if they can remake it and I told her not to bother and I was done giving them chances to fix things. I had them take my plate.

This is when the manager comes back over to talk about how my steak was cold. And she in a condescending way told me that the chef would gladly come out and speak to me. I didn't want to speak to the chef. I wanted to not have a manager tell me that it was cold because I ordered it medium rare. The outside of a steak is not cold when ordered that way.

She leaves and comes back about ten minutes later, this time with a different attitude. She tells me that she looked into it and the chef made an error and filled another party's ticket out of order and caused the delay for mine. She verified that it was an hour and seven minutes between courses for my party and that it was not acceptable. Ultimately they did not charge me for the meal I didn't eat, and also knocked their egregious fixed menu prices down to their regular menu price for the rest of the table.

Ultimately I wouldn't have been so upset if the manager wasn't so rude at first only to come back hat in hand when she realized I wasn't complaining for no reason. I'll never go back and I strongly recommend you support another local business outside the hotel that values...

This is my first time writing a review, and my first time ever feeling like I experienced terrible service. I'm pretty easy to please when it comes to dining out. Really all it takes is to give me food, water and a plate to eat on and I'm happy. However, if I could leave this place zero stars due to my last experience there, I would. My fiance and I have taken our visiting friends and family up here a few times to show them the views of coastal Maine and enjoy a nice meal. The food has been good every visit we have had, and the service good. However, on my last visit, I brought a friend who was visiting and had the most horrible experience I have ever had at really any establishment, not just restaurant. I had to initiate everything with the hostess, from inquiring about seating (usually, we get seated, but on this day only the bar section was open) to having to ask for a menu after realizing she was going to continue to ignore us to instead browse the tablet at the hostess desk. She gave us one menu to share, and did not offer two. After waiting for a decent amount of time for a waitress to come around (of which there were many, but it did look like they were busy), we decided to try sitting at the bar instead to get served faster. Once we moved, the bartender also ignored us and only served us after the gentleman next to us told him he was all set and to take care of us since we had been waiting for a little bit. We placed a food order and asked for waters. The bartender then proceeded to tell us " I ASSUME you're both under 21?" which made us both laugh. I'm 27 and my friend is 25. I understand I look young, and so does she. But, rather than asking for our IDs and being chill about it, he chose to make an assumption, which appeared to be why he was reluctant to serve us in the first place. It was not only offensive, but unnecessary and unprofessional. But, we waved it off and instead chose to make a joke and lighten the mood with him instead. When our food finally came out, we were not given utensils to eat it with or plates to eat it on. After looking around for a few minutes to see if anyone was already on it, we again had to ask to be helped. From each member of the staff we interacted with that day, we received horrible service. I was very disappointed and pretty embarrassed having told my friend what a great place it was and how nice of a time it'd be to grab lunch there. I came home and told my fiance about it and he was surprised at just how bad my experience was as well. Like I said before, we're pretty easy to please and hard to disappoint when it comes to service. From the first time we visited the Cliff House, we have raved about it to friends and family, encouraging others to make the trip with their visitors, and making it a special trip of our own whenever we have friends and family in town. Even though we enjoy the food and the beautiful views of the Cliff House, we will not be making a trip back there, especially since we go out of our way each...

Tonight we were super excited to try the Tiller. The views were gorgeous. That's about where the positives ended.

I ordered a lobster roll on a gluten free bun. When it came out the bread was so hard and stale it couldn't even be bitten into. I've been gluten free for multiple years, I know the bread is not great and hard to work with. So my husband asked the server, Marc, if this was normal, or if the bread was maybe over toasted. He said "it's just how it is" and walked away while we were still speaking.

I went to try to bite it again and realized the lobster smelled super super fishy, Like tuna out of a can. My husband tried it and hours later said he still tastes fishy lobster in his mouth. I didn't eat it. I'm pretty uncomfortable in confrontational situations, so I didn't bother to send it back. I said nothing. Ate my fries, and figured that was dinner. Marc, our server didn't return again for the entirety of the meal. We were never offered a second round of drinks. .

When Marc finally returned to see if we wanted the check, he saw I didn't eat and said "I'm going to take that off your check." We didn't ask. But we were really grateful, and said thanks and ordered dessert to go. While we were waiting for dessert the manager came over. He was snide and said "I heard the lobster wasn't to your liking?"... I was relatively apologetic and said "I know gluten free bread is hit or miss but the lobster was fishy." To which he replied, "interesting, I'll go back and taste it myself." I thought this was strange... then he returned to the table and goes "just wanted you to know, i tasted that Lobster, it was freshly chopped and DELICIOUS", I'm still unsure what his point was, but it read super unprofessional and passive aggressive, like I was being accused of lying (yep, you caught me, I was DYING to drop $150, wrestle two toddlers through dinner and not even eat. Busted.)

The place is a low end seafood buffet masquerading as a bougie restaurant. Seems like they believe the snottier they behave, the more high end they seem, which is a classic new money mistake.

Go just about...