Kaiviti Motel — Restaurant in Efate

I got moved here from my resort due to the cyclones coming on March 1st & March 3rd. The owners are selfish and only care about making money. After the cyclones we had no power for three days and our rooms didn’t get cleaned. No new clean towels to offer or bed sheets (must have only had enough for each room and no spares at all) Had to ask for a mop to try mop our own room from the water flooding under the doors and the owner said “I don’t know where it is it’s floating around somewhere” same with toilet cleaner. even though we had no power for 3 days and no water for nearly 2 days the owners had no compassion and didn’t ask if we needed anything. This place doesn’t have coffee/tea/sugar in the rooms due to “supply issues” they say, yet they had coffee/tea available to purchase for 900VT for breakfast?? Just only care about the money. We couldn’t fly out back to Aus for a whole 7 nights more and we had to pay $1,100 Australian just for 7 nights even though we had no power for most of the time!!!! They had no backup generator as it “wasn’t worth it” the owner said!!! Not to mention we overheard the owner talking to one of the workers saying “what are you doing here I said I didn’t want to pay you today!” Appalled by what we were witnessing. Do...

I travel a lot for work, and have stayed in a lot of budget motels. I thought this placed looked cute and quaint so booked my family in. The rooms were a bit run down and basic but that was to be expected. What really surprised me was the attitude from the white woman at reception, I’m guessing the owner or manager. She questioned me for asking for a couple more towels: why, what did I want them for, and in a really patronising tone told me the towels were changed at 10 for housekeeping. As hotel policy that’s fine, and had it been communicated in a polite and nice way I would have had no issue. But I honestly was floored that someone who worked in hospitality could have such a rude attitude to what must be a very common request from guests in a hotel with a tropical climate with a pool.||After that I ended up checking my whole family out and moving to another hotel. There are nicer places to stay without rude and...

I’ve stayed at the Kaiviti a number of times in the past 10 years. The current management is very good. The room was very clean snd well serviced. Staff are friendly and helpful. The pool has been refurbished and large gazzebo/nakamal built with bar and resturant which serves basic good value meals- very convenient. Rates are readonable. It is convenient to transport, NGO’s, hire car, supermarket (Au Bon Marche) and not far from down town and market house. Road noise may be a problem. In dry season room with a fan is fine. Over summer (Dec-Feb) definitely upgrade to air con. Basic room is serviceable and you can save your $$ for tours, resturants and pay a small fee to enjoy other resorts or eat there and swim for free. Kaiviti is secure at night and also up high from Tsunami risk. Use of laundry is also very convenient...