Highland Coffee Airport Phú Bài — Restaurant in Hương Thủy

Absolutely unacceptable experience. I waited 20 minutes for a croissant and a banana cake. During that time, I was brought a bottle of water I never ordered, which was, of course, charged. Then the banana cake finally arrives—only to be dropped on the floor right in front of me. As for the croissant? Apparently out of stock, but only after they took my money.

I asked for a full refund, as none of what I paid for was served properly. They refused and gave me back only 35,000 out of the 89,000 I paid. So, let’s recap: – Water I never ordered: charged. – Croissant: never served, no stock. – Banana cake: dropped on the ground. And I still don’t get a full refund?

This place is a joke. No professionalism, no accountability. Avoid...

It rained a lot today, so there was a leakage and the sofa was wet. I sat there for a second and got very wet. The staff apologised, and I know it was not their fault, but offering something for free would have been nice (like a cake or something else, or a discount on the expensive cappuccino), to compensate for the very uncomfortable feeling...

Where to start… boy have we travelled and never came across such a perfect coffee shop in an airport. The playlist was fire, sockets for charging = superb. The drinks were a great price and...