Yesterday I went there 1st time with my kids and my friend's kids .. we had WORST EXPERIENCED. thank God I was there, thank God 1 guy was there with his daughter he helped our kids they fell into water and trying to get up but it was deep for them they both got cuts on their knees there was something sharp underneath.i myself ran into the water to help my kids but i couldn't manage because the water was coming till my chest We didn't know how deep it was and there was no lifeguard. Thanks to that man who hepled us. My son and his friend they went without life jacket because nobody told us to take one. Nobody stopped us before going in there.. they guy who gave us tickets only asked our kids age and that's it .. we thought may be it's safe for 7 and 8 years old that's why he allowed them to go .. later when I complained that guy said life jackets were on that corner. How do I know where jackets are? I went there 1st time, secondly the security guard stopped our kids that you can't enter without ticket, kids ran in with excitement and we are coming to buy tickets but they can stop them to buy tickets but didn't stop them when he sees them without life jackets.. manager was not there. I called there manager Mr Kevin and he said he will ask them and call me back and still I didn't receive any call from him. Worst management with zero...
Read moreI went in the morning to see the place, and I was informed that there was an offer to entice me to enter. Indeed, I came in the afternoon and entered. When I asked the security when the show would start, he said that there was no show today. The show will be tomorrow. I was surprised, and I went to talk to the employee who informed me of the offer, and she denied it. Her dealings were very bad, and I mean that, she was evasive with words. I have the right to get the value back in case I was informed of the wrong information. The place was beautiful, but I entered because of the offer and the customer service was bad. Julie is supposed to ask the employee about what happened in front of us, and she puts it in reality, and she sees who is the liar, but she left The employee when we spoke and came in the end. If I had not insisted on the return and that the employee made a mistake, I would not have retrieved her. Be careful in dealing with them, and I hope the operating company will give all employees a training course in customer service for the success of the establishment and the convenience...
Read moreThe staff are very bad 1- first we came at 5:40 PM we checked in the guy told us that we can use the beach till 8pm but only 40 minutes from our entrance 6:20 they asked every one to go out of the beach imagine they take full value for 40 minutes when I asked that reception guy that you told me I can use the beach till 8 he said no I didn’t tell you
2- I was with my family wife and kids the beach boy gave us a place we went inside the beach and my wife and daughter got out of the beach and they went to set in our seat she found 4 guys took the place and through our things away and talked in abad way with her I went out of the beach and I called the manager who did nothing saying sorry I will give you another place eventually I called the police This place is very bad horrible experience allowing singles to enter and they can disturb families or ladies and they...
Read more