Walibi Belgium — Attraction in Wavre

I accidentally lost my phone on the Kondaa ride around 11 a.m. during a school trip. As soon as I got off the ride, I went directly to the information desk and spent the whole day trying to get help. I spoke to about 6 or 7 security staff members – only one showed a minimum of interest in my situation. The others ignored me or brushed me off.

The staff clearly knew I was a student, but they showed zero empathy or understanding. I was told that if I wanted them to search for my phone, I had to pay €145, with no guarantee of results and no timeframe. And this amount is non-refundable, even if the phone is never found. Before paying, they had said that without payment, nothing could be done, and that the phone might be found in a week, a month, or never… but they would contact me “if” they found it.

After paying the €145, I was simply told: “Someone might search today, tomorrow, or in the next few days.” But the weekend was “too busy” for them. I was even blamed for not closing the pocket of my jacket – as if it was my fault. The customer service was nonexistent, the communication was awful, especially knowing I’m a student in the middle of exams and couldn’t come back every day to check.

They kept repeating: “Go find the exact location of your phone, or we won’t do anything. Everyone who got their phone back had the exact location. You don’t, so you might never see it again.” But how could I find the exact location? I never share my location, I didn’t have my laptop to access iCloud, and they refused to help or let me use their computers. I was left completely alone and helpless.

They told me the Kondaa area was a “red zone,” extremely dangerous – which is a complete exaggeration. The ride is long, but my phone had fallen into a grassy area that was perfectly accessible, and I saw it with my own eyes later on.

To make matters worse, I was told at one point: “They’re professionals, they’ll look for it,” and later someone else said: “No, it’s not their job.” Total contradiction. Pure lies.

I was even forced to ride Kondaa a second time just to try to locate my phone, and I saw it clearly from above. All they had to do was open a door so I could pick it up. There was nothing dangerous about it, no need to invent a “red zone.”

Even after paying, they said the employees in charge of lost items weren’t always available or that it wasn’t their main task. One even told me straight up: “It’s not their job to look for your phone.” Yet I had paid a large amount without knowing if my phone would ever be found, if it would be broken, or even if they would return it to me.

I waited until the park closed, and almost an hour and a half after, they finally agreed to give me back my phone. (I left the park with it at 8:30 p.m., even though it closed at 6!)

And then the final scandal: the young man who returned my phone had tried several times to unlock it, until it became disabled. (Anyone with an iPhone knows it locks gradually after each failed attempt: 1 min, then 2 min, then 5 min, etc.)

Even worse, I was calling my own phone from my friend’s number while they had it in hand – they refused to pick up and kept declining the calls. When I finally got it back, the guy who handed it to me looked annoyed, as if he was doing me a favor – even though it was clearly my phone, with my photo as the wallpaper.

Without my persistence, the €145 paid, and the fact that I saw my phone with my own eyes from the ride, I am convinced they would never have returned it. And if they had guessed my password, who knows if they would’ve ever given it back.

Be extremely careful with your belongings at Walibi Belgium. The staff is incompetent, disrespectful, and even seems dishonest. They almost stole my phone. They lie, contradict themselves, and even after you pay, they offer no guarantees....

We went there on a Sunday at the end of September with 6 persons (2 adults and 4 children). We bought our tickets online and didn't had to do any queue to enter the park. It had been a long time since I had been there (I guess 15-20 years?) and the park definitely evolved into a big one. The attractions are (to Belgian standard) high class with the crazy-type-attractions you will only find there (in Belgium), the other amusement parks in Belgium have, in my opinion, less "big" attractions (and probably more budget / investment friendly). The size of the park is just big enough (you can do all biggest attractions in one day if you plan well your day). The quality of the attractions can be compared to German standard. The negative side of all these great attractions is the queue time, we easily had to wait 50 minutes everywhere, with the top for the Kondaa for about 70 minutes (but it was so worth the wait :) ), which isn't mostly the case in Germany. The park is very clean and beautifully decorated and flowery. The food looks all "fresh" (in a certain way you can except fresh).

The only let down for us were the ( / some) visitors itself. A few groups of teenagers look to be there more to impress people or to be asocial than to have a great time on the attractions. I had an argue with one of these groups; they were just behind me and (during the entire queue) pretty close to me too, which I didn't said anything about it. My son wanted to drink and the bottle was in my backpack, so I turned in the direction of that particular group so my son could take the bottle out of the backpack. Immediately one of them asked if I had a problem... I said there was nothing but he kept asking the same question, which I kept answering in the same way, which he clearly didn't like. One of the members of the group probably saw I had to turn for my son to access my backpack and asked his friend to stop asking me out. I don't need to mention that the rest of the queue wasn't that pleasant... On another attraction a group just skipped a part of the queue (at the point where the two lines are separated by a chain) to earn some time, nobody didn't dare to say something about it. There are some billboards in the park saying if you skip parts of the queue you could be asked to leave the park but if no one sees or mentions it... I guess there's a reason why there are (a lot of) security guards walking all around the park to avoid these kind of attitude (it's also the only park I know that had these) but some guards won't be able to do anything about it. The park is located not that far from Brussels and I suppose a lot of visitors are coming from this region. Without wanting to point out anybody, they probably didn't had the education they should have and don't know to react in this kind of situation. This source of this problem is deeper than that and can't be helped with some security guards walking around.

But beside this we enjoyed it very much, thank you for giving us a great time. (We didn't went to Aqualibi so I can pronounce me about this part...

Walibi Belgium: Thrilling Rides and Fun for All Ages

I had an exhilarating experience at Walibi Belgium theme park during my recent visit, and it truly exceeded my expectations. Located just outside Brussels and easily accessible by train, Walibi Belgium offers a fantastic array of thrilling rides and attractions, making it a must-visit destination for families and thrill-seekers alike.

One of the standout features of Walibi Belgium is the diverse range of activities available. From pulse-pounding roller coasters to exciting water attractions, there’s something for everyone to enjoy. During my visit, I had a blast exploring the water activities at Aqualibi, the water park within Walibi Belgium. The slides, wave pool, and lazy river provided hours of fun and excitement, perfect for cooling off on a warm day.

The variety of rides at Walibi Belgium is impressive, catering to different thrill levels and preferences. Whether you’re seeking high-speed thrills on roller coasters like Pulsar or enjoying family-friendly attractions like the Crazy River, there’s no shortage of excitement to be had.

To make the most of your visit to Walibi Belgium, I highly recommend downloading the Walibi Belgium app. This handy tool provides real-time updates on ride wait times, allowing you to plan your day strategically and minimize wait times. The app proved to be invaluable during my visit, helping me prioritize which rides to experience first based on shorter wait times.

Speaking of wait times, it’s important to note that queues for popular rides can vary significantly, ranging from 0 to 50 minutes or more. To maximize your ride experiences, I suggest starting with attractions that have shorter wait times early in the day.

In addition to the thrilling rides, Walibi Belgium offers ample amenities and dining options throughout the park. There are plenty of spots to grab a quick bite or enjoy a leisurely meal, ensuring you stay energized throughout your visit.

Overall, my visit to Walibi Belgium was unforgettable. The combination of thrilling rides, convenient accessibility, and helpful technology through the Walibi Belgium app made it a fantastic experience. Whether you’re a thrill-seeker or looking for family-friendly fun, Walibi Belgium promises excitement and adventure. I highly recommend visiting this theme park at least once in your life for an exhilarating and...