Liquidity Wines — Attraction in Area D (Skaha East/Okanagan Falls)

I did not see any Teletubbies there. I did not see a slender plastic tag clipped to an employee’s shirt with a name printed on it. And I certainly did not see a little Asian child with a blank expression on his face sitting outside on a mechanical helicopter that shakes when you put quarters in it. This was an art gallery, my friend, and Liquidity was a piece of art. My girlfriend and I were on vacation through Okanagan wine country. Over six days, we visited sixty wineries. You can follow our various locations with this disclaimer. That’s sixty wineries, not an exaggeration. We ended the trip with 120 bottles acquired.

This is closer to what I expect from a winery.

An extended drive until the worry sets in you’re about to drive into a Wes Craven cliché. Progressive art pieces begging for a photo against a picturesque landscape. An open-concept restaurant where your hands rest inches from a still-water feature. Liquidity is a destination, a place you detour to visit. It’s itself as much a work of art as the pieces hanging on its walls. Yes, Liquidity also boasts an art gallery, connecting back to the paraphrased Unbreakable quote at the beginning of this review. After ogling and sampling, my girlfriend and I settled in for lunch, which obviously involved charcuterie…because that is just what everyone does on vacation apparently. It appears a standard practice—every restaurant in the Okanagan offers their variation. Perhaps there is a battle of charcuteries across the region—if so, this one may have won the trophy. It looked amazing and tasted to match. Even the server commented that he chef had outdone himself. Maybe he saw my camera…

It’s just a damn shame the wine is only so-so. This was one of the few locations where we did not pick up a bottle. We didn't regret the visit, and enjoyed it more than some other wineries where we did buy wine. Liquidity is a destination winery, and of all the others in this area, this one’s a necessity. You may enjoy the wine, but even if you don’t, you’ll relish in...

As avid wine lovers and long-time supporters of the Mark Anthony Group (including memberships at both CheckMate and Red Barn), we were genuinely looking forward to our first visit to Liquidity. We had traveled from Vancouver for a weekend of wine tasting with friends who make this trip annually and had heard wonderful things about the property.

Our friends had pre-booked and prepaid for a 3:30 PM tasting for 4 people on Saturday, July 26th. Confirmation emails and reminders were received, so we were surprised to arrive and see signage indicating a private event. Assuming our reservation would still be honoured, we entered and were met by a staff member who appeared to be in a managerial role. His tone was abrupt and indifferent as he informed us they were closed. When we explained that we had a confirmed booking, there was no apology, no recognition of the error, and he made no effort to assist us or offer alternatives—we were simply turned away.

While I fully understand that private events happen, this was clearly a breakdown in internal communication. As someone who leads customer support for an organization, I know that mistakes occur—but what defines a brand is how it responds. A sincere apology and a gesture of goodwill would have gone a long way in preserving the experience and the relationship.

Instead, we left disappointed and empty-handed, missing what we had hoped would be a highlight of our weekend with friends. It was a missed opportunity for Liquidity to create a memorable impression and uphold the hospitality standards we’ve come to expect from the Mark Anthony portfolio. It’s unfortunate, but the lack of care shown has made it difficult for us to consider returning—or continuing to support the brand through future wine purchases.

I hope the winery takes this feedback to heart and chooses to follow up—not only to acknowledge what went wrong, but to ensure other guests aren’t met with the same...

Liquidity has been a regular stop on our annual Okanagan wine trip for a number of years. We have enjoyed tasting and buying their wines in the beautiful setting overlooking Vaseux Lake and surrounding hills. Despite having a confirmed reservation for a tasting to introduce friends to Liquidity (that I paid $125 for) we arrived to find the winery closed for a private event. The on site managers were indifferent, even after I showed one the reminder I received on my phone - they just kept repeating that they were closed for a private event. They didn't apologize (simply saying sorry is not an apology), offer a refund or make any effort to make amends for Liquidity's mistake. Needless to say, we will not be returning - so many other lovely wineries to support that offer a far superior experience.

UPDATE - After being turned away from Liquidity on July 26th (despite having a confirmed and fully paid reservation) I reached out to Liquidity's "Visitor Experience Manager", Larissa Rumak, on July 28th to at least get a refund. Despite emailing her directly I did not get any response - no acknowledgement, no apology, nothing to make it right. I know she received it because I received a bank notification of the refund shortly after sending the email Then Liquidity replied to my review saying all the right corporate speak things. I emailed Adam Hughes on July 31st, as per his invitation, but after four days he has not responded. The folks at Liquidity did not care about our reservation when we visited the winery and despite being given the opportunity, have done nothing to make it right...