Sundance Lake — Attraction in Calgary

I have experienced many difficulties with a particular staff member, Terry. She is unnecessarily strict with the rules and hard to talk to from a customer standpoint. Her customer service skills are atrocious, and she would be much better fit for a position fending off Canadian geese. I would also like to complain about the zamboni use on the route around the lake. At one point the lake would use a light-weight tractor to wet the lake before it was thick enough for zambonis, but the tractor broke and the lake staff have not felt the need to replace it. At this rate (at the time of writing this the lake has still not been cleared properly) we may only be able to skate laps by the end of January, similar to last year, which only allowed for three weeks of ice time. Other community lakes, such as lake chaparral, have been open weeks earlier than us every year. So to conclude, I would like to see the tractor brought back and Terry to receive some customer training. Thank you for reading...

Every single time I've been to the lake has been great except for one lady staff member at the stampede breakfast. Breakfast was 9am to noon (as per the event flier on the website), we arrived at the back of the line at 11am, and the lady (with a bit of a condescending tone) said they were no longer allowing people to line up and "we should have gotten out of bed earlier", then the one line that bothered all four of us was "why don't you go get a slurpee for breakfast". It turned us off so much we ended up leaving the grounds. Other that that 0/5 star experience, every aspect of the lake facilities and staff...

Today Sunday July 29th, we were proud and thankful to be a member of Sundance lake community. We had excellent service at the gate. Our Covenant Church came together for a summer lunch and the whole group at the gate including the maintenance guy was very professional, helpful and friendly with all our guests. Two of our guests are disabled, and it was beautiful to watch the three young men handling situations with grace and care. Well done you employees. Very impressive. Thank you. ...