Dairy Queen (Treat) — Attraction in Markham

I recently visited Dairy Queen on Main Street Unionville with my brother and his friends, hoping for a delightful ice cream treat. Unfortunately, our experience was far from pleasant. My brother and his friends, who have autism, were subjected to extremely rude treatment from one of the staff members.

The staff member's rude and condescending tone was evident as she interacted with my brother and his friends. Despite being ready to place their order, she was more engrossed in her phone than attending to their needs. She repeatedly ignored them, even when they were in the process of ordering. It wasn't until I intervened that she reluctantly began to take their order seriously.

What struck me the most was the apparent bias against my brother and his friends due to their disability. Treating customers differently based on their abilities is unacceptable and goes against the principles of fair treatment. This discriminatory attitude is unacceptable and reflects poorly on the values upheld by Dairy Queen. My brother, who was trying his best to be brave, felt anxious throughout the encounter, thanks to the staff member's mean-spirited behavior.

It's disheartening that such an establishment would treat customers differently based on their abilities. This stark difference in customer service is disappointing and gives a negative impression of Dairy Queen's commitment to inclusivity and fair treatment.

In conclusion, our visit to Dairy Queen on Main Street Unionville was marred by this incident. It's a shame that such an experience tainted what should have been a simple joy. I wouldn't recommend this location to anyone seeking a quality ice cream experience with good customer service. Unless you're looking for overpriced, low-quality ice cream paired with terrible customer service, I'd advise you to...

I’ve been living in this neighborhood for quite some years. Main Street is a must go when I have friends visiting. All shops here and the entire vibe are friendly and comfortable until today I walked in DQ (teenage wants ice cream). I should have checked the Google review before I decide to patronize them. The price goes higher than the Starbucks crossing the street while the service is disguising which spoiled my mood on Sunday morning with my just-landing friends. The cashier (Vanessa? As shown on receipt) is cold face (no welcome no smile no greeting) when we walked in. Pushed us to order when the teenage even just hesitated on choice for a few seconds. I was extremely felt offended when I want to double check the price, because she didn’t give me when I paid! She impatiently threw the receipt on the table when I said a few times “excuse me” and asked for price. It’s not about one or two dollar more. It matters the expression of this neighborhood leaving to my friends. It matters about customer rights. In conclusion, very disappointed and leaving me the very bad mood. I won’t...

We were in Unionville with family last night and the kids wanted ice-cream really bad. We rushed to DQ, because it was late and were able to get to the store at 10:58. The 2 ladies that were really busy with their phones told us that they are closing soon. I said okay, but you are open now and you still have time, can I please have ice-cream? One of them raised her shoulders not knowing what to do, looked at the other lady and getting negtive answer on her face turned back to me and said "Unfortunately I can't give you ice-cream because we are closing SOON". We had to leave and were not able to find any other place to get ice-cream and only several minutes after we left the store they came out and closed the doors. Was such a dissapointment that I will hardly ever go to that DQ location. No customer...