The Park YXE — Attraction in Saskatoon

I had a very bad experience. My daughter was invited to a birthday party, and the guy asked me her name and then said, “You’re not in the system.” I told him, “We are here for the birthday party, let me figure this out.” But then he started shouting at us, saying we weren’t going inside—even though we were not trying to go inside.

“Figure this out” means to find out what’s happening, not that I’m going inside. If they want to run a business in Canada, they should make sure they have staff who can speak and understand English.

The staff’s rude and aggressive attitude made it feel unsafe, especially for kids.

The Park YXE (Owner) 6 hours ago Your review is not only misleading—it’s completely false. We take the time to review our cameras and audio whenever a complaint is made, and the actual events of that day are very clear.

You arrived with a child invited to a party. Our front desk staff politely asked you to complete the standard safety waiver, which every single guest is required to fill out. Instead of doing something that takes less than two minutes, you immediately became hostile, raised your voice, and insisted the rules didn’t apply because it was a birthday party. When reminded again (calmly) that a waiver is mandatory for entry, you escalated—shouting, claiming someone else would “come and do the waiver,” and creating a scene before storming out.

At no point did our staff shout at you. What actually happened is that you shouted at them. We do not and will not tolerate aggression or abuse toward our staff.

As for your comment about “staff who can speak English”—that says far more about you than it does about us. Our team communicates professionally every single day with hundreds of families, and your choice to throw in an unnecessary insult is disrespectful and out of line.

We are proud of our staff for remaining patient and professional while being shouted at, and we will always stand behind them. Your behavior that day is on you, not us.

Reply back to The Park YXE (owner)!

I fully stand by everything I have written in my post and in this note. Date: September 21, 2025 Time: 11:56 a.m.–12:06 p.m.

You have claimed that your video and audio recording shows me saying certain things. That claim is false. You are lying about what I said in the recording, and you are also lying about what you said at that time.

Here is the exact truth of what happened: • You first asked me my kid name. • I gave name, then you asked for last name. • You said I was not in the system and then asked me for my phone number. • I said, “Give me paper, I will write the name,” meaning to double-check the spelling. • You gave me paper, I wrote the name, and you checked again but gave the same reply — “not in the system.” • I then said, “Okay, we are invited here for a birthday party; let me figure this out.” • At that point, you shouted and said, “You are not coming inside.” • I responded, “When did I say I am coming inside? I am not coming inside.” • I then left the place with my child.

This is the exact story. You fabricated an entirely false version to minimize the impact on your business and to make it sound as though I was at fault.

I challenge you to release the full, unedited video and audio publicly by posting it on your Facebook page and emailing me a copy. If the recording supports your claims, I will pay you $10,000 CAD. If it proves otherwise, you must pay me $10,000 CAD.

Be advised: I will take this video to court, so you are not permitted to edit, alter, or change it in any way. If you are a man of your word, accept...

Me and my kids drove past yesterday and they really really wanted to go buy it was a private party. so we planned to go the next day. The next day (today) I call to make sure they were open and the time they were open till and that we were able to come since we live 30 minutes away and didn’t want to make the drive for nothing. The girl who answered said ya for sure we could come and they were open till 7. So wr make the drive to go and everything seems fine when we get there the kids are in playing while we sign waver and then suddenly the worker remembers it’s a private party and informs of us this, she stutters on her words a bit when I say I called ahead of time to ask and she said she FORGOT there was a private party and then proceeds to ask us where the host is and ask us if she’s looking at her and if she looks mad.,,, so we then have to go into the structure and remove our children who burst out in tears since they were so si soooo excited to go. Unbelievable if you ask me. This girl seemed like she most definitly smoked pot, which is quite inappropriate for an employee of a kids play place if you ask me . Not impressed...

In response to the "owner" ODDLY ABUSIVE BEHAVIOR" For stating my opinion on the cleanliness of the facility and the laziness of you and your staff. Hmmmm You did not reach out to find out when I was there and flat out lied. But go ahead, ignore this. I'm fine with that. You'll have tons of business with or without this comment, I was just trying to help. But take that as offensive. Maybe in the future, leave your name so I can reach out and tell you what day it was so you can actually speak with the staff.

The owner lies when you try to leave an honest review of your experience.

I attended my nieces birthday party. I did not fill out a waiver form. I was there to watch.

I did not say what day I attended.

The place was dirty. The younger female staff member was on her phone the majority of the time and my sister said some of the structures were a little unsafe.

But please lie again when you respond and tell me how you'll "talk with the staff from that day that I attended to make sure it doesn't happen again"

Undue care and attention, as proven by whomever responds to...