Canadian Tire — Attraction in Welland

On May 13, 22 at 1403hrs I purchased 10 Adirondack chairs.

On May 21, 22, I attended Canadian Tire, located at Glendale Ave, St. Catharines and exchanged the original maroon chairs for 10 blue chairs, as the original chairs were not the colour that I expected. The transaction was simple and easy, however the young lady failed to provide me with an exchange receipt.

On May 25, 22, approximately 0845hr I attended Canadian Tire, Welland, for the purpose of returning the 10 blue Adirondack chairs, as my party didn't proceed, due to rain. I met with Selena at Customer Service and provided her with my receipt dated 05/13/2022 and the 10 chairs. She advised me that I could not return the chairs as the receipt indicated that they were maroon not blue. I tried to explain to her that they were exchanged. I requested that she swipe the bank card that I used for the purchase and exchange, however that failed. Another older blonde woman came and advised that there was nothing they could do. At 0908hrs I called the Glendale Store and spoke to Nick, the manager. He was very helpful and tracked down the exchange. He apologized that the young woman had failed provided an exchange receipt, but assured me that the transaction was attached to my originating receipt and card, if the staff at the Welland Canadian Tire tracked it properly they would see the transaction.

At 0927hrs, Nick spoke to Selena about the transaction. Upon ending the call Selena was able to pull up the return transaction, however she advised me that they were already returned! Of course they were.....they were exchanged!

At 0931hrs, I called Nick again to confirm that the transaction was indeed in the system, showing the original purchase and exchange for blue chairs. On speaker phone, Nick advised Welland staff that they should be able to see the full transaction and confirmed that his staff made an error in not giving me the return receipt. The blonde woman once again interrupted, rudely saying that there was nothing they could do as the chairs were already returned and these blue ones must have been STOLEN!!! The conversation escalated quickly with the blonde woman raising her voice and me raising mine in exchange. After spending nearly an hour in the store and providing proof via Nick, I was left feeling frustrated and now accused of stealing.

The blonde woman left the area after causing a scene and brought back two large men, who stood in a very intimidating manner with their armed crossed & the other with hands on his hips. I asked if they were the owners, to which one of them affirmed, "we both are." I attempted to explain how rude and unprofessional the blonde woman was, to which they LAUGHED at me and said that they didn't care. Frustrated, embarrassed, and accused of being a thief, I finally lost my patience and told the man, " F@!k You!" They began to raise their voices and demand I leave. I refused until they returned my property. The men, Jeff and Kevin were antagonistic, patronizing, and had zero care to understand the issue.

I have never been so disrespected & made to feel like worthless trash than in your store. I left the Welland store and will NEVER return, as no customer should leave in tears.

At 1055hrs, I attended Glendale Canadian Tire, and successfully returned the chairs...with absolutely no concerns.

In total I drove 32km and I spent 2.5hrs returning product that I HAD a transaction receipt. I left feeling degraded and humiliated.

The following staff were excellent: Selena - Welland Anita- Welland Nick - Glendale

The following staff were unprofessional and require customer service coaching: blonde female - customer care Welland

I expect a personal apology, outlining how they will deal with customers in the future. I will never shop at this store again! Managers, tough guys, Kevin and Jeff will one day meet their match with the wrong customer, acting as they do! Shameful...

Unfortunately they would not let me give them a zero star rating, I recently took my Cadillac to Canadian tire for an alignment, keep in mind that I just had 100 point check at one shop another to have tires balanced and installed for winter, and yet another shop to have a tie rod end replaced, hence needing the alignment, all three shops checked the suspension and steering components and all of them told me the car was solid. My wife dropped off the car at the service center to have the alignment done, all they did was ask her for the keys, she went shopping for a bit half an hour later they called her and told her that they were running a little behind that it would be a little longer, no other words were spoken. She picked up the vehicle when it was done drove it home, parked it. The next day I took it out for a drive to run some errands and the whole front end was rattling, so I took it back into Canadian tire, they put it up on the rack and then told me the car now needs 3 ball joints a bearing and a stabilizer bar. The car did not come in with these problems, because if it did they should not have done the alignment in the first place. If it did have any of these problems with it, the procedure at any shop, is to call the owner and tell him or her, that a problem exists and that the alignment shouldn't be done until the problem is taken care of, otherwise you're doing an alignment on a loose wheel and will only need another alignment once the problem is fixed. But I'm not taking this laying down, I am having professionals look at my vehicle, & I will take the appropriate legal action once that is done. To cover their behinds they told me that I only asked for an alignment, nothing else, but before I spoke to them I had called another Canadian tire enquiring about their procedures, and they told me that it is regular procedure to check all the steering components and wheels foreplay before you do an alignment. I would think twice about taking my car to the service center at this particular Canadian tire. And to top everything off they called my wife a liar. They lost my business. I will drive to St Catharines or Niagara Falls before I ever step inside those doors again to purchase anything. I am very disappointed. I used to shop there a lot, instead of doing the right thing and making right a mistake made by one of their employees,(everybody makes them) they would rather lie, call their customers liars, all to save a...

The experience of shopping at the Canadian Tire is a joy, with the high quality of products, services and atmosphere, we value it and are regular clients. Most workers are supportive and professional. Yestreday I went to change my car's brakes and the auto center front reception workers have been always very unfriendly to a point where it feels rude in the customer services measures. The workers there will make you wait always before they talk to you and that is ok sometimes but not always! and when they tend to you, they will not look at your face and will ensure you they make clients feel not a vlued and as if they want to ensure you are out of the place as quick as they can make it!!! even though you pay as much as other customers pay!. The worker didn't ask for my canadian tire card that should give me points for my purchase (even though I know it flicks on thesystem when the purchase is made!). I had to ask for it later but was unble to obtain it since the purchase was already made. The worker I bought the window wipers from was very professional..yet the worker who installed didn't reflect any customer's welcoming attitude!! the attitude and the atmospher these workers relfect to me either that they are not trained to deal with diverse background customers or they simply are the wrong quality of workers in a company that has hight quality standards. I really find that these wokers are acting in a contradctory mannar that doesn't respect the national company they work for and its costumers. I do think the auto part will benefit much of a revist of customer polices training that should opt up to Canadian tire high standards. Becuase Canadian Tire is a company that I value I am keen to still be able to go back and enjoy my experience there just like all the customers do. And that is why I have written...