The facility is great, I have no issues with that. Kids safety is my issue. My family and I have been members for close to 3 years now. Within the last year, my daughter has been getting bullied and beat up there, by two sisters. I've tried speaking to the mom, who only drops off and never stays. I've spoken to various different staff members, managers and leads, no one will help. My daughter, who enjoyed going to the YMCA, will no longer go. We heard through the grapevine, the sisters stopped going. I thought to myself, thank you for not making the victim pay the price, the bullies have been dealt with. My daughter tried going again, and had a blast. A few weeks past and my daughter felt comfortable enough, that I could just watch. Instead of me being with her, because she was scared. Of course that is the time, the sisters made their appearance again. This time they came with their brother. It doesn't matter where my daughter is, they seek her out. Why won't you do something about...
Read moreThis was my first workout visit here and the utensils were in good shape and clean. Wish the machine cleaning system was a little more efficient and environmentally friendly as the wipes dried up too fast and were hard to use on the larger areas; recyclable paper towels and squirt bottles would be better but I guess in this age of viruses commonly touched items need to be reduced although that is the norm of gym equipment anyhow so...? Love the warm water pool, can't wait to jump in. Use of the gym for bball was fun. The individual changerooms were nice but there were complaints by some about the family room showers gushing out burning water intermittently that needs fixing. They are renovating here so the air may not be the clearest upstairs right now but koodos for the upgrade. The staff are very nice, friendly and helpful with greetings and goodbyes so overall it was a nice...
Read moreFive stars go to Juliellen , YMCA fitness instructor! I am very new to Niagara region; moved recently from Toronto. Joined Welland YMCA just a few weeks ago. My experience confirms the simple fact that great people make a huge difference. It is not always necessary about the most luxurious environment or the most advanced equipment. It is about how you do feel and do you move towards your goals ( fitness goals, in this case). Juliellen's level of professionalism and commitment are truly impressive. Her energy, positiveness , her strength and beautifully sculptured silhouette , I am sure , can serve as an example and inspiration for...
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