Hotel Residencia Santa Clara — Attraction in Cuba

This is a artistic masterpiece in the centre of old Havana. From the moment you arrive in this stunning old building that has been totally refurbished by a local craftsman you feel right at home with the staff as they offer you a welcome cocktail. Art is everywhere here from the communal spaces to the rooms nearly everything has been hand crafted.

ROOMS I was staying in room no. 1. The superior plus room on the top floor. This super spacious room with balcony is very large for old Havana it’s equipped with air conditioning, seating area & an amazingly hot shower. The designer has truly encapsulated the essence of Havana with modern amenities.

COMMON AREAS The are a few here so ill start with the bar / breakfast area. This is where most people meet up in the morning for breakfast. It’s a beautifully designed space with art everywhere very inspiring place to have breakfast every morning. Upstairs you will find two terraces one with a seating area & another with sun loungers then there is the viewing deck right at the top of the hotel. this purpose build deck is the perfect place to have a beer while watching the sun go down.

SERVICES Breakfast was super nice & included cooked eggs how you like them with meat, fresh juice, espresso coffee, toast & a fruit platter, it was delicious. The staff are also super helpful with booking taxis, restaurants & just general information. They also have internet in the mornings & evening which is a big deal here but you can ask anytime to turn on if it’s an emergency.

LOCATION Located on the southern part of the old town it’s 5-10 mins walk anywhere in the old town. It’s just off the ocean road where the ferry departs to take you across the bay. Location was...

During my stay at a hotel in La Havana during summer 2023, I encountered a mix of experiences, some pleasant and others less so, leading to a rather mixed review. On the positive side, one of the staff members, Sergui, a waiter at the hotel, stood out for his exceptional service and warm demeanor, which significantly enhanced our dining experiences.

However, the hotel itself left quite a bit to be desired. One major inconvenience was the absence of WiFi, which in today’s connected world felt particularly limiting. We found ourselves needing to visit another nearby hotel just to access the internet.

The food at the hotel, while not bad in taste, suffered from a lack of variety. The same dishes appeared repeatedly, offering little in the way of choice and making dining at the hotel somewhat monotonous over the course of our stay.

Additionally, the hotel had an unexpected policy regarding breakfast; despite opting for a modest meal that included only bread, we were charged for bottled water—a surprising and unwelcome extra cost, especially since we didn’t partake in more expensive items like juice or eggs.

Another downside was the lack of activities offered by the hotel. There were no entertainment or recreational activities available, which could have improved the experience of staying in such a vibrant city.

Overall, while Sergui’s service was a highlight, the hotel’s limitations in amenities and services considerably dampened the overall experience of our stay...

Absolutely amazing hotel, especially the staff. It's a new boutique hotel with a great location in Old Havana (really near to a money changer, Old Plaza which has nice restaurants and the ferry terminal to catch the ferry to Casablanca for amazing sunset). Room was also very clean.

I would definitely recommend this hotel because it was such a beautiful and authentic experience because the hotel was originally like the surrounding houses (casas) in the neighbourhood. It's small with about 8 rooms and you get to know the other guests staying at the hotel pretty well - just like how the locals mingle with their neighbours every day. The staff were exceptional with their service and because they cater to a small number of guests at a time, service was very personalised as well. Juliet was incredibly helpful and such a lovely lady. Sergei the bartender was also such a great conversationalist who makes great cocktails (I lost count of how many micheladas I've had altogether). The chef/kitchen makes amazing food, we tried about half their menu during our stay and food was just delicious (definitely try their lobster).

Thank you so much Juliet and staff for making our stay such a pleasant one, I already miss my evening chill out...