Hampton by Hilton Paris Clichy

This is the worst Hilton hotel ever. We checked in and left our bags in the room. Left for site seeing and returned about 7 hours later. Somebody had been in the room. Broke the zipper on my suitcase. Stole my camera and all accessories for it. The universal charger I bought for the trip and my wife’s earrings. The night manager initially said it was not their responsibility for anything not locked in the safe and the said “you could say you had 2 gold bars, but if it’s not in the safe we are not responsible”. Needless to say that statement did not calm me down. I requested the police and was initially told they would be there in a few minutes. After and hour we asked again where the police was. He said they was busy and was not coming. We called the police office and the girly only spoke French. We was told to wait until morning. The general manager never came in to talk or to even pull video or review the locks. The night manager said she would do tilt the next day. Well the next day we had to go to the police to fill out the report. When we returned the manager only contacted us when we asked where the manager was. She was nice and said she was going to review the key lock because their system records who’s key was used to enter the room. My wife by this time has heard it happened at the hotel before and asked the manager. She did not deny it and said before they could do nothing because nobody else’s passkey was used. It was with that statement that I suspected our situations was going to be the same. We waited the rest of the day and it was not the manager that contacted me, but the receptionist and said she was told to let me know that the review showed only my passkey being used. Again I was expecting that to be what she found. I suspect the thief is somebody or a group from the hotels staff. This hotel only has cameras at the elevators. None in the hall and she said none in the stairs. It is apparent that this hotel is not concerned with the safety of the people. I also need to point out that the police said they had no record of the hotel calling last night. I also feel that part of the managers job is to be prompt in taking care of the customer. She should have been an advocate for us. Made sure the police came faster. Reviewed the passkey sooner, and even looked at the cameras in the lobby. But instead she waited and delayed. I have used Hilton for years. I also have not left a negative complaint about Hilton that I can recall. Knowing it has happened before the question is not if it will happen again. But who it will happen too. Is a new hotel with so many complaint of theft.

Update. I notice that many others have complained of theft from this hotel. The police finally came and said they will review the cameras. They also say it looks like it would have been somebody possibly working at the hotel. The Hilton hotels and resorts says they have fully documented our situation and shared our situation with the upper management and requested that management review it and will follow with us directly. If you look at the hotels response to all the thefts they say no proof. And no key was used. And defamatory remarks. Before booking here consider people from around the world do not come to this hotel to say they had their stuff stolen. Look at negative reviews for other hotels. Not many are related to theft and this hotel now has a lot. In the future I will make sure to read other negative reviews before I decide to book. If you are in the USA or Asia Hilton would be a good choice. But not this one in Paris.