Champagne PANNIER — Attraction in Château-Thierry

Arrived just before 5pm, one hour before the advertised closing time. My husband, who is a fluent French speaker, went in to enquire if they were open and was told yes. When we went in as a group of four however, we were told in an extremely brusque manner that we could not go on a tour or sample any champagne. In fact, the man behind the counter was extremely rude and monosyllabic, even though the whole conversation on our side was in fluent French, and he was not helpful in the slightest. Meanwhile, there were about a dozen people quaffing champagne and having a lovely time in the cave’s drinking area next to us. We’ll always remember that. Well done Pannier. Perhaps you could work on your customer service? We have rarely felt...

Pannier was recommended to us for a tour of the cellars by the owners of the b&b we were staying at, and we cannot fault their choice. One of us had never done a tour like this before and the bar is now set high. Our guide was knowledgeable, with a dry wit. She encouraged questions from the group, and seemed thorough in pointing out little known (to us, at least) facets of the whole champagne-making process, as well as ushering us around the caves in friendly fashion. The tasting afterwards was generous, with hints and tips on opening and pouring the wine. Excellent...

We really had a great morning here. With a large group, we were able to go on a cellar tour, play a game, and taste delicious wines. The wine cellars looked so beautiful, and the tour was super interesting. Our guides could explain everything well, in English and Dutch. So that was great. It was honestly so well organized, and everyone was so friendly and helpful. The communication in advance was also very pleasant, and they were very thoughtful! It was truly a great visit; thanks again for your hospitality and your beautiful winery! 😊

I would highly...