Val d'Oise Aventures — Attraction in Pontoise

Horrible! Avoid!

My girlfriend and I booked the canoe and picnic. The owner changed the date of our trip without notifying us. We got up early on a hot weekend in Paris to arrive and were told that WE had made a mistake and that our reservation was for the following week. I checked again and discovered that indeed I had booked correctly. We had received an email saying to come at 10am instead of 11am because of the heatwave, which we received, and we arrived on time. But the email mentioned nothing about a date change.

The owner at first tried to say it was our fault. Instead of accommodating his mistake, he told us that he didn’t care about us because if he gave us a canoe, it would upset the schedule for the rest of the clients. Our day was ruined. He said he would reimburse us, but I have not yet received it. After contacting him again about the reimbursement, he said that it was already sent (it wasn’t) in an offensive email, which I found incredible from someone trying to run a business. I eventually had to dispute the charge with my credit card company.

When we mentioned the incident to the tourist office in Ile d’Adam, she told us that we were not the first people to have problems with him and that there is a reason why the tourist office is not partnered with them.

Avoid Val...

A real adventure as it’s called if you’re looking for it. We took a ride by ourselves (not guided one), but the guy is so careless that he has just given us the kayak and the rest is DIY. No help, no advise, nothing :) you have to put it in water and embark by yourself and there is no shore. Thank god we are capable to manage it. From time to time there are barges passing by and making waves so you need to keep it in mind. The oars were uncomfortable and very short, all the water comes in. Upon return the guy not that did not help, but he was actually absent. We’ve just left the kayak there and left. You kinda expect a bit more of respect from the service you’re paying for. The nature is nice...

1. Nous avions réservé un tour de canoë pour 15h ; voyant que nous allions être en retard, j'appelle Philippe à midi pour lui demander s'il est possible de décaler à 16h00. Aimable comme une porte de prison, il daigne finalement me confirmer un décalage à 16h.
2. Nous arrivons au lieu de rdv à 16h00. Et nous avons attendu jusqu'à 16h35 sans aucune trace de canoë, en appelant à 9 REPRISES le Philippe en question. AUCUNE RÉPONSE.
3. Ma compagne appelle finalement avec son numéro de téléphone ; dès qu'il s'agit de récupérer de nouveaux clients, Philippe décroche instantanément. Je prends l'appel, et voilà que le patron me répond, d'une voix hautaine : "Ah ben désolé, mais Lucien doit arriver vers 17h00." Lui disant qu'il est hors-de-question d'attendre jusque là et réclamant au moins un remboursement total des billets, il ajoute : "De toute façon moi je n'ai rien à faire de votre argent, je vous rembourserai si...