Ettelsberg-Seilbahn — Attraction in Willingen (Upland)

Unbelievable! Leaving a family alone on the hill on Christmas Eve😔

We checked into the hotel on December 24th and the kids were excited to go up on the cable car. We went up and walked around the lake for a while. When we heard the announcements, we went back to the point we got off. But two women working there and a man who was their manager told us we couldn't get on. They were very rude and said us you have to walk. We were only 5 minutes late and the cable car was still running. In the meantime, many people came and got on because they were staff. I insisted on them for about 15 minutes we get on with them but they packed up their work and got on the cable car without looking at our faces and left us there.

It was almost dark, we were alone on the hill with my wife and 3 children. Despite all my requests, they left without taking us.

We found our way through the dark forest with the help of navigation and phone lights and arrived at our hotel after about 50 minutes. We were all very scared and worried.

I will never forget that man, he has no human qualities or management skills. A family that comes as guests should not be left like this. Especially on such a beautiful Christmas Evening!

We paid 57€ for tickets and only went up once, unfortunately it was...

Absolutely ridiculous. Bikes only allowed every 4 cabines which makes no sense if the majority of visitors are mountainbikers. Staff at lift entry should consider another job, trying to enforce their own rules that contradict with signage and talking behind your back assuming you do not understand German (too bad, fluent/2nd language). Shouting at kids who do not understand a single word of their "instructions" Rude is an...

Wir sind schon sehr oft mit der Seilbahn gefahren. Die Fahrt ist relativ kurz, der Preis dafür ist meiner Meinung nach zu hoch. Jedoch ist der Ausblick sehr schön.

Was ich richtig schade finde und worüber ich sehr enttäuscht bin... Wir waren an meinem Geburtstag dort und ich habe gefragt, ob es aufgrund dessen eine Ermäßigung gibt. Darauf wurde zuerst gar nicht eingegangen und ich habe erneut nachgefragt. Die Antwort: "Nö, gibt es nicht!" In Ordnung, schade das es keinerlei Rabatt gab, dass ist das eine... Aber Leute, Freundlichkeit kostet doch nichts... Eine Antwort beispielsweise: "Leider bieten wir kein Rabatt an, ich wünsche Ihnen jedoch alles Gute zum Geburtstag und einen schönen Tag" - verstehe so ein Verhalten gar nicht, zu mal nicht mal viel Betrieb war und wir zu diesem Zeitpunkt die einzigen Kunden waren.

Für mich tatsächlich ein Grund nie wieder mit dieser Bahn zu fahren. Ich lege großen Wert auf Höflichkeit, Freundlichkeit und Wertschätzung....