Price for tour and simulator not explained properly at reception. The elderly gentleman who guided us into the museum section was well informed and showed he had interest. However the museum is in bad need of renovation. The displays outside in poor condition. Once finished we headed in to reception for the simulator. No one on counter so we just went into the simulators which were free. A lady called over asked us to leave then said its an extra 20pp for the simulator. She was very rude and unprofessional. I tried to explain that when we arrived there was a group at the counter so the prices were covered. The young man at the counter said 8 for the museum and simulator. Mentioned no extras for the simulator. She became aggressive at which point we left. She did offer a refund but wouldnt accept that we were given the wrong information and very poor customer service. If your looking for a good historic aviation try the foynes...
Read more€150 for 1 hr simulator. For that price I felt this was terrible on so many levels!!!! The instructor was a lovely guy who clearly knew his stuff but, and it is a big BUT, he was way too technical while instructing a person like me who has no experience! Constantly using terms and 3 letter acronyms for things I hadn't a clue of so every time I had to stop him to ask. This wasted a lot of time. A simple training video of what the terms meant prior to entering would have helped.
On top of that, a lady interrupted the middle of our session to show a visitor the setup... completely unprofessional! The price included a tour of the museum which can only be described as tiny, run down and in BAD need of some care.
For 1/5 of that price you can visit the Titanic Museum in Belfast so that pretty much sums it up really... overpriced for what is invloved. Definitely recommend to ppl to...
Read moreCouldn’t even get to the museum itself, but the whole experience of trying to visit the place( the one in Shannon town) is a disaster !!! To start with, the info on the web is so confusing regarding the locations, tickets/ prices (no info at all) opening times etc. Websites are a joke, one of the links takes you to a website of a different aviation museum located in UK(!?). I rang them last Saturday (the museum was supposed to be open), a lady said “ not today, come tomorrow” ,the next day (on Sunday)we went there with 2 kids, and… (surprise !) the museum was closed!?!( just like it said on the web)… The whole organisation is an absolute mess, the information on the internet is a joke as if it hasn’t been changed for decades…very unpleasant experience that could have ruined our weekend, luckily we found where...
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