Our 4th time here but the worst one ever. Inexpirenced team (except a few long term exceptional ones). Issues pile up one over another. So sad to see such a great resort become so run down with less service mind. The attitudes receptionist and the cleanliness of ofuro (onsen) are the worst of all.
Every question you asked, they would make them impossible missions from early check in, half day ski pass to late check out. No policy for the laundry room so people can just leave their clothes in the dryer indefinite. Complains cleanliness of ofuro and lounge areas were not addressed at all. No internal co-ordination. Receptionists often walked away from us when another receptionist came out without any handover of our questions / tasks between them. We had to repeat our questions / asks over and over to get one matter done.
The only way to get things done is to speak o the head of house keeping.
I don't think we would ever plan to be back to our beloved resort with all of these disturbance to...
   Read moreIâve been staying here for six days, and only three lifts have been operating each day. The number of lifts is already limited, and the slopes next to the lifts arenât fully open either. This also means that moving between ski areas requires taking off your gear and checking the bus schedule instead of being able to ski between them. This situation is especially inconvenient for snowboarders, making this place highly unsuitable for serious skiing or snowboarding in...
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