If you ever been in a decent aquapark anywhere in the world you would never rate this place a 5 or even a 3 star 🤔. Visited Park weekday for a quite time with a family which was very very disappointing but probably mainly not due to the park itself but the staff and administration running it which was shocking to say atleast 😱.

1. It all started with a face coverings at the reception when we tried to buy a tickets to the park. Half of the people in a hall not wearing face coverings at all as well as half of the staff not wearing them properly but we been told to wear it otherwise they wouldn't serve us at the till so we did. Then went down to the park no one wears a face covering and no distance.
2. Air Temperature in the pools are too cold as well as water in some places.
3. Not enough inflatable rings available for people to share as kids using the same rings for their slides for the durations leaving no opportunity for other visitors to use slides.
4. Not enough life guards in the pools especially kids are as during hour spend in the kids area we haven't seen anyone.
5. Floor tiles are slippery and currently wouldn't pass slip resistance test to comply to the current standards. This will cause a very serious injury to someone but I'm sure it's already did over the years but no one would take any notice or responsibility. Looks like wall tiles have been used here instead of the floor tiles.
6. No correct information displayed anywhere about suitable colour rings to be used on the slides.
7. No information displayed or passed to the customers about towels to be used on a saunas untill you get there and you see a notice on the entrance to the saunas itself.
8. Noticed that quite few changing room door are broken not allowing people to lock them and engage occupancy sensor.
9. Quite a lot of hair dryers are broken and only blows a cold air but admiration staff said they all working so I have to go down myself again and talk to other visitors and check them myself proofing that staff are wrong and lying to your face.
10. I left the best bit to last - on our departure we were not able to leave the building through the gates as according to our entry watches we owed Park more money as we were late and spend slightly more time in a pool. Tried talking to the staff explaining why we were late but no one would listen and we been told we will not be able to leave building untill we pay outstanding balance. Administration staff was shocking with no n existing customer service skills, rude and with no common sense what's so ever. After an hour of conversations I had an opportunity to talk to the senior management which they were at home and out of hours as no one from the staff in a building could resolve this small misunderstanding. At the end we just paid for additional time we spend and left the building and probably this was a last time we visited this place... I wish all the best visiting this place and hope you will enjoy yourselves more then us 😉