Punta Morro — Attraction in Ensenada

I have to say, this is an amazing location with a fantastic restaurant — definitely a highlight of our stay. That said, there's significant room for improvement in service and operations.

When we arrived at the gate, the guard didn’t greet us properly or ask if we were guests. Instead of directing us to the restaurant or hotel, he just let us in without notifying the front desk. By the time we parked and got out (carrying two bags each), there was no welcome, no guidance, and the front desk had no idea we were arriving. With only 20 rooms in the entire property, you'd expect a more personalized experience. The front desk should at least be aware of who is checking in that day — especially when there were only two new reservations.

The check-in process took 15 minutes, and it wasn’t until much later that the bellboy helped us with our bags — after they’d already been sitting there.

The room itself was beautifully decorated, but unfortunately had some downsides: a strange odor, mosquitoes inside, a very loud and hard-to-use AC, and a TV that didn’t work.

Another issue: I asked if we could have coffee sent to our room in the morning — we had a wedding to attend and limited time for breakfast. I was surprised to hear they don’t offer in-room coffee service, even at an extra charge. Breakfast doesn’t begin until 8 AM, which is not convenient for early schedules.

At $280 USD per night, I expected better service and more attention to detail. With more thoughtful management and better guest experience, this place could easily become a world-class wellness destination. Right now, though, it feels like a missed opportunity.

The restaurant, on the other hand, was outstanding. The food was excellent, albeit pricey — but you're also paying for the beautiful setting. Still, it was the best part of the stay.

If you're looking for a peaceful night's sleep, this place might be one of the better options in the area — other hotels nearby are noisy. But be prepared for some service hiccups that don't quite match the...

Guys I hate to write or say ill things about places that have great ratings all ready. But I need to be truthful. The reson I'm giving this place a 3 star and not a 5 is because of the service I received. The place a very, very elegant, beach view wonderful. The food was great, high quality. But the experience of the service was not there. The gentlemen whom serviced us was very dull, very dry, maybe he was just not having his best day. I feel bad about the whole thing because its not the cooks fault or the place or everyone else, it was just this unattractivenrss of our waiter. We didn't get asked, if our meal was okay, nor if we wanted anything else like others high end restaurants would do like "Villa Marina ". He didn't even ask if we wanted more to drink and we did, but never got the chance to because we didn't get asked. Sadly that is what happened. So, I would say come and check it out for yourselves and see if your experience would be better then mine. God...

This hotel is really beautiful and has phenomenal customer service. It must be in the stages of a facelift because some parts seem still in the works (for example there are signs for a garden but when I followed the signs, it led you to no garden).

The vibe is modern and trendy but still comfortable. The common areas are clean. The pool is unfortunately not heated 😞. We couldn't find the towels for the pool but maybe you had to ask for them.

The rooms are comfortable. The couch in the room is not...it's rather lightweight and feels cheap. There is a cute balcony in the room with chairs and a table so you can enjoy being outside without being in the common areas. The toiletries smell very pleasant. They had sanitizer throughout the hotel, which was fantastic and covid-friendly.

The room service was nice and orders from the restaurant. The food at the restaurant was 🔥🔥🔥👌.

We loved the experience and would...