Yax-Muul — Attraction in Quintana Roo

This was an awful cenote experience for several reasons:

The information provided at the ticket office is inaccurate. The most basic package consisted of a bilingual tour of four cenotes, which is supposed to include snorkeling goggles for each visitor. There were only three cenotes and we were told that there were not enough goggles, as the park was very busy (none of the other tour groups we saw through the park had goggles either). They don’t tell you until you are in the park (~1 km in the jungle from the main road) that they recommend water shoes, not slippers, due to sharp rocks, so they can force you to buy or rent them from the park.

All of these things would have been fine, if they had just been honest up front!

The bathrooms smelled like they had not been cleaned in awhile. They had no toilet paper, urine on the seats, and no functional flushes.

Our guide (Jaylor, who was proficient in both languages) asked us if we needed the tour in English or Spanish, but did not bother translate any of the information throughout the tour. It’s totally fine if the tour is only offered in Spanish (it is México after all), but just be honest! We had to ask another visitor, who was kind enough to translate for the information for us.

Jaylor did not seem to know the answers to questions that people were asking about the cenotes. He seemed more interested in telling visitors about a boa constrictor that likes to drink from the cenotes and point out structures that looked like human breasts in the water. He rushed us through, not really checking if anyone in the group got left behind.

The park staff crammed several tour groups in each cenote at a time, making it hard to hear even if you could understand the language. Maybe they should time the start of each new tour with the end of another to avoid over crowding in the caves.

While the lighting in the caves was appreciated, there were many areas where electrical wires were hanging loosely from the ceiling which poses a safety risk. Anyone could accidentally grab the wire and drop it into the water.

Save your money and visit one of the many other beautiful cenotes of Tulum. For a guided tour of multiple cenotes, consider going to Casa Tortuga instead, which is more organized and has a mix of open and...

have visited several Cenotes during my 4-weeks trip in Mexico. It’s a nice place, but not the most beautiful one. I liked the stone formation and the area, it was realty nicely done. But it was so many people in there!!! Overcrowding! The price of 40$ is too much for this!!!! I was wondering why I can not buy a tickets without a tour. It was 3 Cenotes which were opened and not 4 as they told me in the entry area. The maya ceremony and the zipline is just done with a purpose to hold the people. if everyone will come to the same time to the same area, then I would be any space available at all. I didn’t like the maya ceremony, it not about a cacred place, it about preventing a tourist to go to the same time, to the same place. The Cenotes are not big and not deep, but it’s not even, so you can hurt yourself easily. Basically, it’s almost impossibly to swim. It has an electric lights, which was very nice. As they were closing, they have switched the lights off and I was on the other side of the cenote and has to find my way out on the complied darkness. It was very dangerous.

They want to charge 600 Pessos or 40 USD. If u are paying with a card, they want to charge additionally 5% card fees on top, which I have NEVER heard of. The regular card fees are 2%, so they even want to earn the money in that.

In total, it’s a nice place to see the stones and water, but it’s too expensive, that’s why I will not come back. I also didn’t like, that they were telling me about 4 Cenotes and it was just 3 opened. I don’t believe that the lady on the information...

Our visit to this place was, unfortunately, the only bad experience during our Cancun trip. We were conned by a local taxi driver into going here, and it went downhill from there. The road to and from the cenote was rough, and after paying, we learned the shuttle had a 20-minute wait. The shuttle itself was in terrible shape—barely roadworthy—and on the way back, it started pouring rain. To make matters worse, the shuttle leaked, turning the ride into something out of a horror movie.

Once inside, the vibe was unsettling. The atmosphere felt off, with lots of strange, drunk individuals and employees acting erratically. The loud blasting of Peso Pluma-style music and bizarre "dancing" didn’t help. The lockers were completely unreliable—people have reported stolen belongings in reviews, and we didn’t feel safe leaving anything in them.

Two out of the three cenotes were open, but the closed one we peeked at looked like a dirty, unkempt hole. To top it off, there was no cell signal in the cenote area, which became a major issue when we needed help getting back. No one was willing to assist with calling a taxi, so we stood in the pouring rain for 20 minutes by the main road after making it out of the jungle. Ultimately, we had to call the same crooked driver who brought us there.

This was a terrifying and stressful experience, especially with our 6-year-old. It’s one we won’t forget but not for the right reasons. If you’re considering visiting, please think twice and read the one-star...