BOUNCEinc Avondale — Attraction in Whau

I wouldn't recommend going with mixed ages. My four kids aged 3-9 have always had a great time at Jump and were looking forward to going along with the new additions. However my youngest was not allowed to hang out where she previously had and not with her brothers as over and under 5s are now separated and even with barely anyone there, (about 10 other kids), apparently no discretion was allowed to be used. They were also other kids attending who were not allowed to go on the climbing wall as they didn't have shoes but yet still having to pay the full price. I paid for 90mins for all of them but 40mins of my daughter's time was used sitting and watching her brothers climb the wall as I had to attend and was not comfortable leaving my daughter the other side of the warehouse with strangers and also not far from the main exit where she could leave and I wouldn't even know. They're obsessed with rules and safety but leaving a 3yr old unattended near an exit with a car park and with strangers is apparently ok. My daughter has always loved the foam pit too but that is also now out of bounds for under 5s. I really felt for the poor staff who have obviously received so many complaints about this but they are just having to enforce the rules rather than writing them. I would say that Magic Loft or Livewire Entertainment on the Shore would be a better option. I get rules when they're logical or necessary for safety but when there are a total of about 15 kids in the whole massive venue, it is not logical and leaves a bad taste in the mouth. Will definitely not be recommending and if I do begrudgingly attend again at my children's requests, it will only be with my older children. Just to update - they did reply and said the changes were due to people with smaller children asking for a designated space but that didn't answer my questions / reservations. They did also give me a voucher to compensate the time my toddler spent sitting on the floor watching her brothers but still super frustrating that no changes...

I have been at this facility many times over multiple management changes. Was here today for a birthday party and first time in after the most recent redo of the place, which now includes a few serious looking rock climbing walls.

My rating is pertinent to my experience today - The two very young ladies who took the four and five year old through four rules to adhere to should have repeated the rules at least once more. If they are actually rules there should be more effort by the predominantly very young staff to have participants adhere by it more consistently. This was lacking today. Nobody cared whether rules were being followed. The main trampoline area was top crowded aa always. With multiple skill level players all mixed up. In this environment I expected the staff to guide the predominantly 4 year old or group them better. Instead the staff disappeared within ten minutes of the session starting. The kids had to fend for themselves among much bugger kids and children at various skill levels almost always careering into each order. There were so many near misses. It was like watching a live health and safety hazard.

And today we were just one of four birthday parties.

Bounce has a lot of potential. But they would be better off roping some areas for birthday parties ahd/or holding similar skill levels to certain areas of the trampoline section, especially when they are expecting...

This has to be the most racist place I’ve ever been to in Auckland. The staff here treat you completely differently if you’re not white — I saw it happen with my own eyes.

My kid was happily jumping on the trampoline, wearing his long-sleeve T-shirt. His wristband was underneath the sleeve, not visible, but still on. One staff member kept stopping him over and over, demanding to see the band. I showed him it was there — right on his wrist — but he kept arguing that it “has to be visible.” Fine, I thought, maybe it’s just a strict rule. I let it go.

But then, literally 30 minutes later, the same guy came back and did the exact same thing! I reminded him I’d already shown him the band half an hour ago, and suddenly he started acting like I was the problem.

So I watched. I kept an eye on how he treated other kids. The white kids? No one stopped them. No one demanded to see their bands. But every time a non-white kid came near, he’d swoop in. It wasn’t a coincidence — it was targeted.

Next time, I’m bringing my phone and recording everything. Don’t give me that “we treat everyone the same” corporate nonsense — I know what I saw, and I won’t stay quiet about it. You’ll be hearing from me again, and this time, the whole world will see it too.

Just for the post. The guy was short white guy. You know who i am...