KOI Thé (Tampines Mall) — Attraction in Singapore

Subject: Disappointing Service Experience at KOI Tampines Mall

Hi KOI Team,

I just wanted to share a rather unpleasant experience my family and I had at your Tampines Mall outlet yesterday.

We were attended to by a young lady with glasses who seemed quite impatient while taking our orders. She kept repeating “anything else?” in a rushed tone, which felt a little rude. My sister actually asked if they were rushing, and the staff bluntly replied, “yes.” That really threw us off — it felt like we were being hurried rather than served.

After we placed our order (No. 11), we waited right in front of the counter with our elderly parents. But our number was never called. We just kept seeing others get their drinks while we were left wondering what was going on. Eventually, my son went up to check and found out our drinks had been sitting there all along. The same staff member barely looked at the receipt before handing the bag to my son — no apology, no explanation.

Honestly, we were quite annoyed. It wasn’t just about the wait, but the overall attitude and lack of care. We’ve always enjoyed KOI and the service is usually great, so this experience was really disappointing — especially with my elderly parents sitting and waiting right in front of the counter.

Hope you’ll take this feedback seriously and look into what happened. Thank you...

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