The Black Hole Group — Attraction in Singapore

I gave my black hole voucher to my friend out of good intention but it became a bad day for her due to the female waitress scolded her because she came with the voucher twice today(her owner voucher during lunch and my voucher in the afternoon) at Tipo Novena. My friend is at early pregnancy and she's sensitive to smell and sound. When she showed up around 3pm, the female waitress told her all table are reserved although there're empty table which remains empty after her meal. She then choose to wait for outside table and the female waitress with RBF throw the plates loudly when cleaning the table next to my friend after she sit down. My friend was scared by the sound with her catchphrase. The female waitress scolded her and shouted crazily "you used the voucher three times today" (she separate the table with her husband at lunch). The voucher is given by the blackhole group, if she's not willie to serve people with vouchers, she can either complain to her boss or just quit the job. How dare she scold a pregnant lady? There're many medical centers and hospitals nearby, many patients will dine here. With this women, how the restaurant can provide a cozy dining environment for people who's not feeling well. I'm really sorry and upset that my voucher caused this trouble to my...

Ordered delivery from them on 1 Aug 5.32 pm. Got a call from the restaurant at 7.42 to say the order was delayed because the shop said the first rider got into and accident they will be assigning another rider.

Second rider assigned cancelled the order on us. Food was further delayed.

Got a call from the restaurant at 8.12 to apologise and say they will deliver in 15 min.

Its now 8.50 pm no food is in sight yet. First and only time we will order from such a messed up company ever again.

Update on the order

Food was delivered at 8.52 pm. Pasta was rock hard and turned into a cake. Threw it away and cook instant noodle instead.

And to my amazement, someone wrote to me today offering a return voucher of $15. Omg, like I would ever order from...

Food was good but portion sizes were so small. We ordered for pick up and... The portions for a single meal were the same as a platter for 2 pax.

Farmhouse platter: quantity too little as it's meant for 2 pax but it looks like it's for 1 pax instead. It's $60!! I can't believe I paid so much for that.

Fish and chips: quantity ok but the quality of the fish was... Questionable. Batter was not great and fish was tasteless and dry.

Honestly kind of disappointed. Please view photos. At this rate I feel like I've...