Waterpark Park Bešeňová — Attraction in Bešeňová

Me and my boyfriend visited Besenova aqua park. My boyfriend had a ski pass and go pass card but due to the rain he didn't ski so we decided to go to Besenova thermal pool. At the entrance we asked if someone speaks English or Ukrainian or Russian as we don't understand local language. Consultant told us nobody speaks the languages mentioned above and showed us where to buy a ticket. There were a lot of people and when we finally reached the place to buy a ticket the woman at the desk didn't reply in any of the mentioned above languages, took the gopass card, we saw the information on her PC display and she told us to pay the price for two tickets. It seemed to us that on the official website it was written that if we have a gopass card but we didn't ski then the pass to Besenova should be free. But as we don't know local language we could not ask the lady to explain if we were right. We entered aqua park and noticed inside the brochure where it was written that the ticket had to be really free according to the rules of go pass system. We came back to the information desk on the way back after swimming where we found new young English speaking girl. We explained the problem to her and she called another woman that immediately started to blame us, telling that this is our problem that we payed twice instead of having passed for free as per go pass system. We showed a ticket and told they can check the timing of payment, ticket details and even check the cameras to prove that we payed cash but the answer of Besenova representative was "we are not going to play detectives and we will not give you back your money, this is your fault". The behavior of staff was very rude and impolite, nobody even told us "sorry", they were just blaming and blaming us not caring that we are foreign clients who payed them extra money by mistake. Moreover, the staff told that when they take our go pass they don't see any information about if it was used for skiing or not. It means I can ski in the morning and go to Besenova aqua park in the evening for free as Besenova staff can't control it. Is it really like that or the...

I visited Waterpark with my friends as we were staying in Liptovska Stiavnica (Chalupkovo). It was a very hot day, so we decided to go. First thing what shocked me was that there is no choice of Family tickets or group tickets (only 20 people what has to be announced 1w before arrival) - Other thing is service! This is absolutely poor! Once you enter you get a wristwatch which you can use in any place for buying drinks or food. Once you leave, they will check (at the reception) how much you have to pay and then you go. I was charged 2x for lunch I had only once. I wasn’t aware of it. Well, it can happen anywhere, we are all human. But! I wanted to leave and reception told me to pay such amount and I said no as I had my lunch only once. They said they cannot do anything and I have to go where I bought lunch!!! I couldn’t believe it! So, either I sort it out myself or I will pay 2x for what I had once! I went to the place where I had sweet “waffle gofra” and lady said she already closed her till and cannot give me a refund! I thought I am in another world. She said I have to call my operations manager! She did 3x as I said it is urgent and ridiculous and I have 3 crying kids in the car waiting for me. Operations Manager came and said let’s go the grill bar and he will do it. Finally I got my refund but his attitude was like I am asking for his kidney! I went back to the reception and paid the right amount and left. Lastly - nobody apologised to me!!! This was very sad and embarrassing for me as a Slovakian person because I will not recommend such place with this service. Place itself despite being so expensive is great for kids with lots of entertainment and location is beautiful too. But what has to be improve is service! Reception must be able to sort this issue and not to say customer “go & sort it out yourself” - this is...

Fantastic Evening at Besenova Aquapark, But Room for Improvement in Dining

My family and I decided to visit Besenova Aquapark on a Friday evening, starting at 6pm, which turned out to be a brilliant choice. The pools were surprisingly empty at this time, allowing us to thoroughly enjoy the wave pool, where we leisurely rode the waves on the rings without any disturbance. The best part was that there were no queues for the slides, so we could experience them all without wasting any time.

The aquapark itself deserves a 5-star rating for its thrilling attractions and overall ambience. Unfortunately, our dining experience didn't quite live up to the excitement of the park. This forces me to give the resort a 3-star rating overall.

As we sat down to eat after a fun-filled evening, we expected a satisfying meal to match the enjoyment we had at the park. Sadly, our expectations were not met. The chicken dish I ordered was dry and tasted old, with a powdery sauce and overly dry rice. It was difficult to finish the meal without feeling queasy.

My children's pasta dishes were not any better. The pasta was terribly soggy, and the sauce lacked both meat and flavour. It was disappointing to see their faces as they tried to eat their meals.

To make matters worse, the staff seemed inattentive when we tried to order. We felt largely ignored, which dampened our dining experience even further.

In conclusion, I highly recommend visiting Besenova Aquapark for a fantastic and fun-filled evening with family or friends. However, it would be wise to explore dining options outside of the resort or pack a meal to avoid disappointment. With a few improvements in the food and service department, Besenova Aquapark could easily become a 5-star...