Hotel Akvamarín Bešeňová — Hotel in Bešeňová

My family (incl boys - 7 & 11) stayed for five nights.

Questions asked to the hotel before arrival were answered promptly, and no problems using English throughout the stay. Check-in was smooth, including a warm reception by Khrystina (sp).

The hotel itself was great. Very clean, and all staff members were very friendly. Our room (exclusive apartment on the top floor) was very spacious, with a nice view. A luggage rack would have been useful. Loved that it had two bathrooms. Comfortable beds our room quiet, even though we were right next to the elevator.

Kids enjoyed the game areas; would be nice to have more.

The elevators are poorly designed. Each needs to be called separately and do not have floor indicators (save for in the lobby); guests likely push multiple buttons to see which comes first. Wristband needed to activate...which is dumb, as the stairs are right next to the elevator and one could walk up unimpeded.

Food quality is very important to me. I thought breakfast was ok at best. Not terribly interesting, and items ranged from not great (runny scrambled eggs) to a couple good items. Most of it was blah. No live station to make things to order, and no fresh juices. Skippable, if it weren't included in the price.

Dinners however were well done. A number of standout items. Again, a live station would make it more special. Drinks need to be ordered. Jugs of water (with ice and lemon optional) available for only 1 euro. Service was generally great and friendly, though a couple times the server took way too long to come and ask what we wanted to drink.

Would be nice to provide some sort of snack buffet option between meals.

Cable car access was included (we were allowed to use twice during our five-night stay). Make sure you have your gopass available and all family members registered. Ours were not immediately ready, and they started assigning physical cards to us for 2 euros each. I suspect that the cable car passes could have been loaded onto our digital passes, but hotel staff said we needed both the physical card they were selling to us as well as our digital passes. I suspect that isn't true and we got charged extra for no reason, but would be interesting to see how others fare in this regard.

Finally, the pools. The hotel shares access to the water park with another hotel property, and it can get a bit crowded at times (particularly when the weather is bad and no one is skiing). Mornings were less busy. The pools were really nice, and I'm assuming the place would be even better in the summer when more pools and slides are open. The indoor water slides were all closed tubes that you had to lie down to ride (save for one), in case that makes a difference to you. Lots of chairs available, though they tend to get taken up when it's extremely busy. They have a whole bank of chairs next to the kiddie pool that need to be rented, which I thought was dumb; they were entirely empty when I was there. The wave pool is brilliant, and is on for about 15 minutes each hour. Little kid indoor water area is also really well done. Outdoor pools were very enjoyable, even in the colder winter temperatures.

I was impressed that they have lifeguards stationed at each pool. Not commonly seen in Europe.

The private pool is fantastic. So much quieter than the other pools at all times as only hotel guests have access, and wonderful with the geothermal water. Probably my favorite area.

The wellness spa is also really nice. Quietest in the morning. The spa shows are great. This is a nude spa, but most everyone uses provided towels. This was the first wellness area I've been to that didn't include some sort of refreshment (I saw one water fountain) but drinks available for purchase.

I would say in terms of facilities, this is a great hotel. The hotel could up its game cuisine-wise; the hotels we've been to in Austria have been better in this regard. Kids want to go back and we...

I spent 5 wonderful days with my family in the hotel Akvamarin, Besenova. We booked two rooms and asked to be located close to each other. Although we were not promised anything for sure when we arrived we were given two rooms next to each other which we appreciated very much. The only downside is that you get one card per room which u need to use to get into your room. Most of the hotels I have been to give two cards per room. If you are coming as a group and each one of you want to do a different activity you can leave your room card at the reception and then whoever gets back to the hotel first can pick up the room card... staff is very friendly and helpful. We haven't really used the cleaning service as we care about the environment and don't need clean towels every day in return for displaying an environmental friendly tag on the door we received a hotel card which entitles you to a different freebie of your choice. I thought it was a nice touch. We were blessed with a wonderful weather but even if the weather is not the best there is so much to do. Air hockey inside and outside of the hotel, ping pong (bring your own rackets, the hotel's ones are very worn) xbox, pool table, volleyball,most of the activities are free!!! I recommend booking through TMRhotels where you can find offers from time to time and by booking through them you get a free entry to Tatralandia or cable cars. It is so worth it!!! We come to Besenova twice a year and never get disappointed. Food at the Bistro restaurant is reasonably priced or there are two supermarkets near by where you can get some food and prepare it in your kitchen which comes fully equipped including washing up liquid and a sponge. Bathroom has soap, body lotion and shower and hair gel. You get towels for outside, bathrobes, slippers! You get treated like at luxury resorts 😊 and booking through TMR you get a free daily access to the hotel spa (massage is not included) it's worth participating in a "Sauna rituals", they are amazing!Thank you Akvamarin staff for a great stay, can't wait to...

⸻

Aquamarine Hotel – Full Review (with on-site water park)

We stayed at Aquamarine Hotel, which connects directly from the hotel grounds to a small guests’ pool and then into the on-site water park. The property has many rooms and a main dining hall.

Pros • Breakfast: Excellent quality and very diverse. When you finally get in, the food is tasty and varied for families.

Cons & Issues • Crowding: Mornings were extremely busy. We had to queue every day just to enter the dining hall. Overall, the hotel feels very crowded. • Room & View Mismatch: We paid extra for a park-view room but received a corner room with no real view. Noise carried between rooms, even on the 4th floor, so it felt more like a hostel than a hotel. • Housekeeping: Cleaning was poor. Beds were made and towels replaced, but the room wasn’t actually cleaned. When we asked for cleaning, staff didn’t understand why it was needed and declined. • Elevators: Too small and too few for the number of guests, long, frequent waits. • Restaurant inside the water park (Giovanni ): We arrived at 3:00 PM. No wait for a table, but we were told only pasta was available, no pizzas, no salads. We ordered pasta for the family; 10 minutes later, the waitress returned to say pasta had also run out and only drinks were available. That’s unacceptable stock management for mid-afternoon. •wellness spa:Large facilities, but no age restriction meant many teenagers constantly roaming around, which made it far less relaxing. • Water Park: Fun for families, particularly best for kids under 8. Older kids/teens may find it limited.

Bottom line While the breakfast and easy access to the water park worked for our children, the overall experience didn’t match the price. The room/view we paid for wasn’t provided, cleanliness was lacking, and operational issues (dining queues, elevator capacity, restaurant stock) undermined the stay. At minimum, a refund of the park-view surcharge or equivalent compensation would be appropriate given the discrepancy between what was booked and what...