Blackrock Casino — Attraction in Newcastle Local Municipality

Please thank your staff Mandla for this poor rating. Although his manager had to apologise for his attitude. He does not have the ability to to interact with customers. Your quality of food needs to change microwaving and re-serving some one else's meal is a disgusting behaviour and seems to be normal habit of your staff. Hotel staff must say are excellent but your restaurant staff requires more training when dealing with customers. Your à la carte dinning is not available to under eighteens because they have blocked of the entrance from the side and only left open the entrance from the casino. You guard told us "You can enter but the child can have a takeaway and eat elsewhere" do you expect us not to eat with our child. We eat elsewhere so your hotel is losing revenue from the attitude of your staff and not reviewing changes that could make improvements in better serving...

The Casino itself was okay, but when I ordered food on the gaming floor I was so disappointed. I ordered a steak, egg and chips for myself at a price of R125 and my wife ordered a toasted bacon, egg and cheese with chips for R 45. I received a piece of steak no bigger than the palm of my hand with an overdone egg as well as the steak that I ordered "medium to rare" and maybe 15 chips. When I called the manager, unfortunately don't remember his name, but he just said sorrythat's how they do it in the kitchen. I would have rather ordered 3 of the toasted sandwiches instead. I left my no. for the casino manager to call me and a day later have heard nothing. Won't be going there in a hurry. You cant rip off your customers who are spending money gambling and give them sub...

Located at the entrance of Newcastle this is an amazing location for business or private travelers to explore Newcastle. Lovely finishing, clean and tidy with a pool and fully functioning fitness center. The only issue is the dining area staff. Not attentive to guest needs and very slow. Very poor customer service. The buffet was excellent and catered for majority dietary requirements and was of excellent quality. For a major hotel chain it was disappointing that the coffee machine was not working during supper time and secondly the quality of coffee needs to be looked at. Rooms are modern with excellent finishes and also have a bath tub and separate shower. There is a also a bar fridge. Overall a good stay with good...