Hidden Valley Wines — Attraction in Stellenbosch Local Municipality

I booked at 10am for an outside table with a view. I asked the lady, do u have any space outside I’m driving from Cape Town and that’s why I’m booking and calling ahead. She said yes of cause we have 3 tables outside available and I proceeded to book. I called again at 12.22 and stated to the person on the line I made a booking and please I’m going to be late could I please move my booking back. Yes the person said and I accepted. Mind you no notification of anyone saying anything about the specific table I booked not being available. We then get to the restaurant and tell the waitress that we booked outside and she says there’s no space. What excuse me!? Please call your manager because I booked at 10am and the lady said they had 3 tables able. And those are the 3 outside also when I was sitting at wine tasting I saw all tables being free and available. To my biggest shock the manager came out and said there’a nothing he could do. He wasn’t going to accept fault or even try to accommodate us and we explained but we booked at 10am and there were tables available and that’s why we drove 45 min from Cape Town to here to have the view and the outside. He was just standing there looking at us and saying moving forward do what u want and sit inside or leave. Those are your options. Why would I book and sit inside on a sunny day? Drive 45 min because I’m crazy? It’s so frustrating. All this manager did was make many many excuses for his own mistakes. Sorry was not going to help this issue....

If you are a group bigger than 4 people and want a spontaneous wine tasting experience.....give this a miss.

Flew from JHB for a few hours of wine tasting with my family(party of 7...2 kids and 5 adults)....only to arrive at the restuarant...to be told that they could not put 2 tables together for us on the terrace due to a 'law'???? They offered to accommodate us all inside....however as this was a beautiful day and the terrace had space...we did not want this. Having been there some years before...with fond memories of the food and wine....and the fact that there was space on the terrace...we did not want this.

For the record...there was another table which had been put together for a party of approx 12 people.

The attitude of the staff and manager where not welcoming and were not willing to accommodate our party of people and have 2 tables on the terrace joined...but rather add more chairs to 1 table...due to the fact that we would be taking away any revenue potential.

Utter nonsense...and a very sad and poor attitude of...

My friend and I were here for wine tasting over the weekend and I can honestly say that this was the best wine farm I've visited by far! Our sommelier was so welcoming from the moment we set foot there till the moment we left, she had a very bubbly and sparkling personality and she was just so vibrant and energetic. She was very knowledgeable about the wines and walked us through each of them with so much detail. She was so attentive to our needs and always checked in to make sure we were having a good time and we just felt so at home. We enjoyed the charcuterie and cheese platter for 2 aswell as the standard wine tasting. The sauvignon blanc was my favorite and I enjoyed it so much that I decided to buy a bottle to take home. All in all I would definitely recommend this winery to any and everyone who wants to experience high quality service, great wines and breathtaking views. Hidden Valley is officially my favorite place and I will definitely...