El Portal de Picos — Attraction in Potes

We recently bought an Osprey hiking backpack (size XL) at this store, based on advice from one of the staff members. We specifically asked if the size would be an issue, since my boyfriend is around 1.68 m tall. The staff member told us it didn’t really matter and that it was mainly about how the bag felt when wearing it.

In the store, the bag seemed okay at first, although there was already a visible gap above his shoulders and the straps sat way too high. He also couldn’t look up properly. We asked again if that was normal, and the employee said it would probably be the same with any backpack.

So we bought the bag – but outside, I said to my boyfriend, “Can you look up and see that bird in the tree?” He said no – he literally couldn’t tilt his head back. That confirmed it for us, so we went back to return the bag.

That’s when we found out: no refunds, only store credit. Yes, it’s written somewhere in tiny letters, so technically they’re covered, but it’s not exactly customer-friendly – especially after being given poor advice.

When trying to pick out another backpack, no one offered help or gave any further guidance. Really disappointing, especially from a store that seems specialized in outdoor gear.

Bottom line: only buy here if you’re 100% sure of what you’re getting – because you won’t get...

Had a really nice experience in the Fuente De shop, with very welcoming, friendly service - by ‘Kiko’ we think he was called (with his lovely dog Reggae) and others. My wife booked horse riding. The horses looked healthy and well cared for and the equipment was good - solid helmets and comfortable saddles. She had a well trained, relaxed horse, and enjoyed a cool, peaceful ride through the woods with stops for great views of the mountains. Tour guide Laura was excellent, kept everyone informed and made everything easy. A wonderful experience to end our stay...

The person that attends this place has anger management problems and he doesn’t know how to deal with kids, especially girls.

My daughter más trying to put something in place and he yield at her, this is unacceptable since she is 10 and I was in front of her. Next time he need to talk to the parent directly and be...