Fullon Hotel Taoyuan Airport Access MRT A8 — Attraction in Taoyuan City

What sets this hotel apart: If you are looking for a convenient place to stay along the border of New Taipei City and Taoyuan with easy access to public transportation such as bus and subway (MRT), Taoyuan International Airport (the main/biggest airport in Taiwan), and abundant restaurant choices, then this is a great candidate. ||Positives:|- Location: | 1) Right next to Taoyuan Airport MRT (Subway), literally attached to it, in the same building, with right access on the second floor. It's three stops away. | 2) 40 minutes ride to Taipei Main Station - the heart of Taipei (Capital of Taiwan)| 3) Across street from one of the most famous hospitals in Taiwan: Chang Gung Hospital. Convenient for healthcare workers receiving and giving trainings, attending seminars at the hospital.| 4) Five minutes' walk to Linkou Bus Terminal, which is the main bus terminal that will take you to other parts of Taoyuan as well as other cities in Taiwan| 5) Restaurants, street foods all within minutes walking distance. There is a food court on the second floor as well. The food court is called "Global Mall" which is a shopping center chain in Taiwan.|- More bang for the buck: you get more space with the same price compared to that of Taipei or New Taipei City, and still close enough to travel to these two main cities in Taiwan.|- Accommodating: Asked for a quieter room because I am a light sleeper, they honored my request.|- Flexible: The staff of this hotel is open-minded in hearing suggestions: (See item #3 under negatives category below)|- The staff of this hotel are professional, courteous, and polite|- The breakfast crew were accommodating and flexible. When missed the breakfast by 3 minutes due to longer than expected conversation with the hotel staff on hot shower temperature and removing unnecessary beds from the room, I missed the breakfast. The restaurant crew showed no signs of complain or frustration. Instead, they managed to bring out dishes they just stored/took away for me to take so I could have breakfast without compromising quality and freshness of the food.|- Housekeeping team was efficient: they were able to remove two other beds (never were what I asked for, it was given to me unvoluntary) per my request and clean the room at the same time within 30 minutes. |||Negatives:|- The car unloading/loading area for taxi or vehicle is far from the main entrance on the ground level/street level. You must 10 feet, then climb several steps or a handicap ramp to enter the building. And there is no concierge service even though there is a concierge desk. There is a parking garage underneath where you can park the car right next to an entrance to unload/load, but you must pay the parking fee. It may not be easy for guests who have multiple pieces of heavy luggage. In addition, it's off a busy street, at the corner, so taxi or private vehicles can't park too long there either. |- They missed doing the essentials well even though they provided more other stuff. | They missed providing a clean bed (a hair found on the bed's linen) and three obvious stains found on the bed of a room they changed me to. So had to change two rooms in order to get a clean bed. The third room provided two more beds which is what I don't need, all I needed is one bed, one clean bed. | Hot shower temperature not hot enough, only warm. Stayed for two nights and still did not solve it, still unresolved. They sent a maintenance person to look at it but never gotten back to me about it, and the temperature did not get hotter.|- Unlike most hotels where luggage racks are abundant in inventory/supply, they don't have enough when they are in high demand. I asked for two more and they weren't able to provide. I then offer an alternative suggestion, which they took it so the issue was resolved. The staff of this hotel is open-minded in hearing suggestions.|- Inconsistent in check-in requirements: In January 2023, when requesting customized check-in requirements, they first agreed over the phone but refused to honor when I arrived at the front desk. A month later, they chose to honor the same customized request. One negative, one positive, a wash, which is inconsistent. Would have been better by acting consistently. Afterall, consistency is a way to build trust.|- Expedia VIP package honored|- Their VIP lounge amenities is great with snacks, tea, coffee, magazines (English and Chinese), newspaper available for guests to enjoy|- Clean common space, elevator, and hallway|||Comments:|- Unlike Les Suites in Taipei, the hotel I stayed right before this hotel where it did the essentials super well, then added more "surprises" to enhance the experience; this hotel did the opposite, tried to be provided "more nonessentials" and they are not always what I needed. Through this experience, I learned that no matter how well a hotel does in "non-essential" categories, when it misses the essential, it negatively impacts the entire experience. These essentials are non-compromise-able, non-negotiables, which compromises 70 to 80% of overall customer's satisfaction. The other non-essential takes the remaining 30-20%.|The experience with this particular hotel felt like I was forced to compromise the essential/the non-negotiables. |When a person is forced to compromise the essentials/non-negotiables, most likely you are creating a negative experience for this person by forcing them accept things they can't accept or compromise, because these non-negotiables are so important them, and it's part of who they are. A better and more effective approach is do well on the non-negotiables, don't miss the mark, then build upon it. People varies on non-negotiables, a hotel that can identify that and customize their services accordingly have higher likelihood of outperforming their competitors.|- It's right across street from a major hospital, can be noisy with ambulances, but not as noisy as I thought it would be.|- Neighbors and people there made intentional and collective effort to keep their neighborhood at night quiet for residents and hotels guests.||Overall, it's a 4 out of 5. This hotel would have earned a 4.5 out of 5 or even higher score had they not miss the mark on the "non-negotiables."||Nevertheless, this place is still a good...

What sets this hotel apart: If you are looking for a convenient place to stay along the border of New Taipei City and Taoyuan with easy access to public transportation such as bus and subway (MRT), Taoyuan International Airport (the main/biggest airport in Taiwan), and abundant restaurant choices, then this is a great candidate. ||Positives:|- Location: | 1) Right next to Taoyuan Airport MRT (Subway), literally attached to it, in the same building, with right access on the second floor. It's three stops away. | 2) 40 minutes ride to Taipei Main Station - the heart of Taipei (Capital of Taiwan)| 3) Across street from one of the most famous hospitals in Taiwan: Chang Gung Hospital. Convenient for healthcare workers receiving and giving trainings, attending seminars at the hospital.| 4) Five minutes' walk to Linkou Bus Terminal, which is the main bus terminal that will take you to other parts of Taoyuan as well as other cities in Taiwan| 5) Restaurants, street foods all within minutes walking distance. There is a food court on the second floor as well. The food court is called "Global Mall" which is a shopping center chain in Taiwan.|- More bang for the buck: you get more space with the same price compared to that of Taipei or New Taipei City, and still close enough to travel to these two main cities in Taiwan.|- Accommodating: Asked for a quieter room because I am a light sleeper, they honored my request.|- Flexible: The staff of this hotel is open-minded in hearing suggestions: (See item #3 under negatives category below)|- The staff of this hotel are professional, courteous, and polite|- The breakfast crew were accommodating and flexible. When missed the breakfast by 3 minutes due to longer than expected conversation with the hotel staff on hot shower temperature and removing unnecessary beds from the room, I missed the breakfast. The restaurant crew showed no signs of complain or frustration. Instead, they managed to bring out dishes they just stored/took away for me to take so I could have breakfast without compromising quality and freshness of the food.|- Housekeeping team was efficient: they were able to remove two other beds (never were what I asked for, it was given to me unvoluntary) per my request and clean the room at the same time within 30 minutes. |||Negatives:|- The car unloading/loading area for taxi or vehicle is far from the main entrance on the ground level/street level. You must 10 feet, then climb several steps or a handicap ramp to enter the building. And there is no concierge service even though there is a concierge desk. There is a parking garage underneath where you can park the car right next to an entrance to unload/load, but you must pay the parking fee. It may not be easy for guests who have multiple pieces of heavy luggage. In addition, it's off a busy street, at the corner, so taxi or private vehicles can't park too long there either. |- They missed doing the essentials well even though they provided more other stuff. | They missed providing a clean bed (a hair found on the bed's linen) and three obvious stains found on the bed of a room they changed me to. So had to change two rooms in order to get a clean bed. The third room provided two more beds which is what I don't need, all I needed is one bed, one clean bed. | Hot shower temperature not hot enough, only warm. Stayed for two nights and still did not solve it, still unresolved. They sent a maintenance person to look at it but never gotten back to me about it, and the temperature did not get hotter.|- Unlike most hotels where luggage racks are abundant in inventory/supply, they don't have enough when they are in high demand. I asked for two more and they weren't able to provide. I then offer an alternative suggestion, which they took it so the issue was resolved. The staff of this hotel is open-minded in hearing suggestions.|- Inconsistent in check-in requirements: In January 2023, when requesting customized check-in requirements, they first agreed over the phone but refused to honor when I arrived at the front desk. A month later, they chose to honor the same customized request. One negative, one positive, a wash, which is inconsistent. Would have been better by acting consistently. Afterall, consistency is a way to build trust.|- Expedia VIP package honored|- Their VIP lounge amenities is great with snacks, tea, coffee, magazines (English and Chinese), newspaper available for guests to enjoy|- Clean common space, elevator, and hallway|||Comments:|- Unlike Les Suites in Taipei, the hotel I stayed right before this hotel where it did the essentials super well, then added more "surprises" to enhance the experience; this hotel did the opposite, tried to be provided "more nonessentials" and they are not always what I needed. Through this experience, I learned that no matter how well a hotel does in "non-essential" categories, when it misses the essential, it negatively impacts the entire experience. These essentials are non-compromise-able, non-negotiables, which compromises 70 to 80% of overall customer's satisfaction. The other non-essential takes the remaining 30-20%.|The experience with this particular hotel felt like I was forced to compromise the essential/the non-negotiables. |When a person is forced to compromise the essentials/non-negotiables, most likely you are creating a negative experience for this person by forcing them accept things they can't accept or compromise, because these non-negotiables are so important them, and it's part of who they are. A better and more effective approach is do well on the non-negotiables, don't miss the mark, then build upon it. People varies on non-negotiables, a hotel that can identify that and customize their services accordingly have higher likelihood of outperforming their competitors.|- It's right across street from a major hospital, can be noisy with ambulances, but not as noisy as I thought it would be.|- Neighbors and people there made intentional and collective effort to keep their neighborhood at night quiet for residents and hotels guests.||Overall, it's a 4 out of 5. This hotel would have earned a 4.5 out of 5 or even higher score had they not miss the mark on the "non-negotiables."||Nevertheless, this place is still a good...

I booked this hotel for a main reason that it would be easy and fast for us to get to Taoyuan international airport to catch an early flight. We stayed for 2 nights. But really we had 1.5 days to spend in this hotel and its area. I knew we would not go into Taipei city as it’s too far, and all we are looking for is to take it easy and use the spa in the hotel, which we used twice a day to unwind and relax our bodies after 2 weeks traveling around Taiwan. It was a good decision as there are plenty of food choices and shops to explore.

The room is big and spacious. The mattress nice and comfortable for a good night sleep. Our room has a nice view on the top floor. It’s quiet as it’s located at the end of a long corridor.

We didn’t get to use the gym. It looks like a great gym. The spa with hot and cold tubs are the highlight for us as we like using onsen in Japan.

The hotel as mentioned earlier is well connected with easy access to A8 airport line platform on the second floor. The hotel lifts are connected and stop at the Muji store.

The room rate is on a high side but it’s worth the hassle of staying in Taipei City which will add an extra 30 minutes (at least) to the trip early in...