The Naissance Experience at Glansevern Hall Gardens — Attraction in Berriew

Unclean property and unprofessional owners. March 2024 After staying at another property at Glansevern Hall last year we returned hoping for the same experience but we couldn't have been more wrong. We arrived to a very unclean property. Dining table thick with dust and sticky cup rings washing up bowl dirtier than the uncleaned toilet. Dog hairs in the oven and fridge, milk containers left from previous guests, chocolate wrappers and bits under bed and debris on the bedding from gaps in the ceiling. Shower trap that clearly hadn't been cleaned for a long time and a filthy shower mat we were supposed to stand on to shower, pubic hairs left from previous guests in shower. The toilet hadn't been cleaned properly with marks on the wall.... God knows what they were. Screwed up paper and clothing left behind and under sofa from other guests, these are just some of the issues. Owner Jem said he would clean it before he went out for a meal with family and friends but then said he had to leave so wouldn't be able to do the cleaning. This was hours later so we had nowhere to stay and no chance of finding other accommodation at that time of night. We had also paid for Naissance beauty treatments for the following day with the owners partner Fern Wolfe but through the process of trying to resolve the problems with the accommodation and having to return home because we had nowhere to stay we were unable to attend the appointments. The response from Naissance owner Fern is we will NOT be getting a refund of our deposits. The owners have been unprofessional and unhelpful in trying to resolve this issue. AVOID if you don't want to be disappointed.

Read more Gap in ceiling above bed where dirt and debris comes in. Owner said it has been repaired. Filthy shower. Washing up bowl 🤢🤮 Dirt on carpet underneath bed. Filthy,disgusting shower and mat. Dust and sticky cup rings on dining table. Dirty toilet bowl. Dirt and debris on bedding from...

Booked to stay in the hayloft as returning customers for easter weekend. I was contacted by fern to change to the north cottage so we agreed we were told we would love this accommodation!! SHOCKING/DISGUSTING is the only words I would use to describe it. Clearly hadn't been cleaned since the last visitors rubbish under sofas and beds. DOG HAIR IN THE FRIDGE AND OVEN! PUBIC HAIRS SCUM AND DIRT IN THE SHOWER HUMAN FECES SPLATTERD UP THE TOILET WALL WOOD LICE ALL OVER THE TOP BUNK DIRTY BEDDING/TOWELS. When jem came over to discuss this matter he was very unhelpful was to busy attending a meal with family and friends to resolve the issues raised so we were left stranded and didn't get home untill midnight as we live two hours away after spending hours sat in a pub trying to resolve this through air b and b without any luck. Jem and fern are only helpful if your happy.The moment there's an issue they serious don't care I wouldn't waste a penny on this place after the horrendous and stressful day/night we had. Unfortunately we would of been loyal customers for years to come but I wouldn't ever return to this place even if someone paid me to shame on you guys I thought you were better host and better human beings than the way you have behaved but...

So glad we finally been able to visit! Waited 2 years. It's such a hidden gem. We visited on Saturday and it was very quiet - perfect for a relaxed calm afternoon with a fabulous weather. We stayed a good 3hours really explored all the walks which were enjoyable.

I know they have been closed for a while so hope they are able to get ontop of pruning and clearing some paths. The bird hide overgrown and the bridge over the lake very over grown and tricky walk but manageable. Mainly the Thorny bushes that can be dangerous. I could hear Peacocks had no clue where they we're though 😆 Such a lovely place. And so close to home I can't wait to take my children as they get older.

Update: visited July 2024 and omg what's happened? The place looks delapotated and abondoned. We kept wondering if we were allowed in the gardens as it looks like a ghost town and abandoned. The gardens os overgrown not maintained and covered in weeds. You cant walk around the lake ot is a death teap amd so unsafe to navigate. The cafe was closed on our visit for a whole week. Won't be visiting until it is restored to its...