Abbeywood Gardens — Attraction in Delamere and Oakmere

Abbeywood is a beautiful location with a lovely cafe serving very good food - normally. They have worked hard to change their business model by expanding their cafe provision. However, sadly they have become a victim of their own success. We called there yesterday and we had an appalling experience. We waited for our meal and drinks for 45 minutes, after that time we were told there was only 1 roast beef left, I selected an alternative, after another 10 minutes we were told that option was also sold out. Our humour was still maintained even when told the diet coke I ordered was still in storage so I was provided with a fizzy water. We were still in good humour and eventually our meals arrived, more than an hour after ordering and the beef was obviously the scraps from the joint, tough and grisly, the veg was cold. The other meal was luke warm. I paid more for the roast than the substitution but was not offered any refund. We left most of the meals and feel that we had a very poor experience with many issues. Very sad as it is a lovely venue and as I said at the beginning they are a victim of their own success as they are clearly not set up to deal with...

Very poor customer service. After checking private website, we drove an hour to visit to find it was closed for a private event. The man on the phone didn't apologise, claimed the website did have closure on it (it didn't) and couldn't accept we felt disappointed and instead deflected by being annoyed at me for sounding disappointed and a little bit peeved. He tried to blame us for not booking despite the website saying that pre booking is not required and then he hung up on me rather than apologise or accept any responsibility. Very entitled, rude behaviour. We...

Such a beautiful and varied garden. Straight out of the picturesque cafe/restaurant is a stunning tropical garden and further exploration leads to immaculately kept herbaceous borders, ponds and wisteria arches to name a few. Beyond this lies a woodland walk, wildflower meadows, new arboretum and kitchen garden. We also spent a lovely time saying hi to a beautiful pair of horses, flock of sheep and varied chickens and ducks. All in, a great place to while away a couple of relaxing hours in glorious surroundings; would...