Dixie Dot Crafts — Attraction in Gloucester

We’ve been to Dixie dot 3 times in the past and decided to go again 4 weeks ago. I will preface this by saying we’ve never had an issue before and thoroughly enjoyed our experiences before the last one. We arrived on time and was told to choose our pieces. I found one coaster and enquired if they had any more so I could make a set. Despite there being multiple boxes strewn across the studio, which clearly contained coasters, I was rudely told by the manager ‘you can have 1 more but no more than that as we need them’. Deciding to opt for something else, we sat down to start painting. Previously, we had been offered paint pens for more intricate painting. These were being used by the manager on an adjacent table. I asked if we were able to use some and were told rudely ‘no I’m using them’. I asked if we may be able to use them when the manager was finished and was told ‘we don’t offer them to customers anymore as we constantly have to clean them, but I suppose you can use one quickly’. I used one and gave it back to the manager. We were really disappointed that this hadn’t been explained to us, as it would have drastically altered the designs we had planned. We hastily finished our pieces and paid. 2 weeks later, we hadn’t heard about collecting our our pottery. I sent a private message on Facebook which was read and subsequently ignored. 5 days later I sent a private message on Instagram to be told someone would call me back. I then received a rude phone call from Dixie Dot to advise ‘your pottery has been waiting for you, we have text you 2 days ago’. I explained that I hadn’t received a text and was basically told ‘well we’ve text you so come and collect it’. I understand that it must be a difficult business to run but personally I found the experience to be mediocre and the customer service poor. Not to mention the fact that the studio was so cluttered with boxes and we were unable to paint the items we had hoped and use the materials we had done previously. It’s such a shame as we previously had great experiences here, but sadly have...

Went to the Father’s Day pop up in Cheltenham baby hub, the lady there was really great and the footprint printing was good. Other than this terrible experience. I have emailed and called non stop to ask whether I could change the colour and what’s going on with the order,then got through finally, the lady on the phone said she would get back to me and didn’t. I eventually went into the store and asked, the lady who was working said she’d change the colours for me. She hasn’t done this not even added the yellow to the mug. Then got a call Sunday, called back straight away no answer AGAIN. Went to pick the pottery up, the vase was missing from the order upon collection. Now I have to go back in as I have no hope of contacting Dixie dot. I DO NOT recommend this company to anyone. Terrible customer service once you’ve paid they aren’t interested in getting back to you or monitoring their emails or calls and can’t managed to get...

Just wow!

So our 5 year old went along for a group session via rainbows and made an incredible hedgehog money box using clay and foam clay but that’s not really the point here.

This is a wonderful creative space for children, and adults to put down their phones and actually use their brains and enjoy something meaningful.

I can’t wait to take my son when he’s a little older!

Tracey has put so much effort into this space and it’s an absolute oasis in a world full of apps, devices, fast food, televisions and so on....

It’s all been put together with care and love; this was the first time I’d visited and like others I’d told I was going .... ‘so what’s Dixie dot’? And I said, I don’t know but I’ll find out - it’s something that will flourish!

Book a session or class now and you’ll love it :-)

Oh, and the most inspirational toilet you’ve ever been in- you’ll...