John Lewis & Partners at Home — Attraction in Great Britain

I had purchased a number of devices from John Lewis in the past as gifts for my son and made the mistake of ordering a new Sony smart TV from them I paid for installation but John Lewis failed to connect all my devices to the TV. I did not make a big issue of this and finished the job myself feeling a little dissatisfied as I was doing their job for them Very soon it became obvious that there were issues with the TV. The set kept dropping my internet connection and joining another network which was nothing to do with me or anyone else in the household. I could then reconnect to my network again but the problem would simply re-occur. I would get warning screens saying the set was not internet wi-fi connected even when it was. I paired the set with laptop so that I could cast films from the laptop to the TV. The TV kept dropping the connection while the lap top continued broadcasting. From a process of elimination, it was obviously the problem was the TV. It was faulty and I suspect either second hand or ex demo from a shop. After just 14 days I had had enough. I reported this to John Lewis through online chat. Their initial response was to offer a credit for just the TV and not the installation. Their Guarantee stated repair or replacement by same product or product of similar standard but they did not want to know and said they did not have to replace the product. I asked to speak to a manager but was refused at various times and even told a manager had already reviewed the matter no that no manager would disagree with what they were saying. I was even told that I had not asked to speak to a manager at one point despite it being clearly recorded in the web chat After several long webchats and phone calls John Lewis said they would refund the installation if there was an exchange but this was meaningless as they were not offering me an exchange. In addition as I needed to know in advance roughly when the TV could be collected I was told that I would be charged £24.99 extra. The last conversation was actually with a John Lewis Manager who put the phone down on me as I wanted to speak to a director. . I have requested a full refund and nothing less from John Lewis as they cannot be trusted however they have failed to set up a case so I am stuck with a sub-standard product. Mistakes can always happen and companies are judged very often on how they respond to them but in the case of John Lewis their disgusting, arrogant and...

Made my first & last purchase at John Lewis, wanted a Lenovo pro tablet one of fastest selling tablets, but was told by the sales man it wasn't in stock, told him every grand Prix this year as had Lenovo signs all round the tracks, millions spent on advertising is the manager at the beach or working from home & not here to get any stock in the whole miserable store, Sales man said he can get me one tomorrow & can collect from poundbury so I said will pay cash as cash is king & all that & was told he had to see a bank card & a email or he couldn't sale me the Lenovo, cazy, the email is your receipt, find emails never work & I'm always changing them, when I got home no email had come through so I have no proof of Guarantee, when I got a yuasa battery from Halfords I got a paper receipt which I used twice in the 5 years to change batterys under 5 year Guarantee, so I got another 30 mile trip back to Poole to try & get a written receipt out of them, there's a closed down home base next door to this John Lewis another badly run business, all my TV equipment comes from Richer sounds where I get a large paper receipt with 6 years guarantee & free delivery to my house, i have never purchased a electrical item before without a receipt, don't see any point in John Lewis if they don't keep anything in stock & don't give a guarantee, can see why people get most of their stuff from Amazons, shops in towns are finished, used to go to several department stores in Bournemouth & now John Lewis is the only one left, most of those department stores would still be around if they had been run by business men & not by it's not what you know it...

I never leave bad reviews for anywhere but I am quite shocked and partly embarrassed from my experience this afternoon at this store (I actually really like this JL store as well so was a bit of a shame). I went in downstairs to the main till to return 3 handbags that I had purchased online, and that was all fine and smooth (returns accepted quickly and all put through etc). However, after my return I wanted to then look at some Christmas cushions which were near the till area on the other side (had to walk back round from the queue area to see them properly) - whilst looking at the cushions, I then heard the man that had just served me and the other female colleagues that were on the till at that time all gossiping about my return and how much I had spent on handbags and how they couldn’t understand it and it’s something they would never do - I think they had thought that I had left the store but I heard pretty much all of their conversation whilst I was trying to look at the cushions I wanted to see. I felt pretty embarrassed to say the least - please at least double check customers have actually left the store before proceeding to then gossip about them and what they choose to spend their...