One of the worst zoos I've ever visited.
I visited this ‘zoo’ with my two sons, aged 6 and 8, today. The first signs were not encouraging, the road leading to the zoo is not well maintained and badly potholed in places. The car park is even worse with piles of empty wooden pallets stacked carelessly in several places, piles of sand and other materials, which made it look like a building site/rubbish tip. The suface was also extremely muddy, especially leading into the main entrance. It was noticeble that the only gravel that had been put down was in front of the house, which is presumably owned by those that run this zoo.
As far as the zoo itself is concerned, a lot of the animals are warm climate animals and, given the cold temperatures, they were largely hiding in their bedding areas and therefore not visible to members of the public. A lot of those that were visible seemed to be cold and lethargic, understandably, given that their enclosures were exposed to the elements. Even some of those animals, which were provided with heat lamps, such as the tortoises, were all hudddled under the lamp in one corner of their enclosure. What they should have, which would cost money of course, are enclosures that have covered areas that can be heated so that the animals can go outside in the warm all year round. At present a lot of them are confined to their bedding areas when its cold.
The zoo itself seems to be made of shed/fencing materials and put together very cheaply. The enclosures for most animals were very similar and did not seem to provide a habitat tailored to that animal. The paths were poorly maintained and there was lots of rubbish, old farm and building materials in clearly visible places around the zoo. I have tried to picture as much of this as possible.
A good example of how bad this place was is the playground, part of the ‘Adventure land’, which consisted of a shed with a vending machine, a set of swings, some wooden climbing type equipment, which had no soft surface underneath to prevent injury and a small circuit for pedal tractors. You can see from the photos that this circuit had a large muddy puddle in it, which meant is was largely unusable. The shed also had large piles of bird pooh on the ledge running around it, which was unpleasant.
The ‘birds of prey’ section is tiny, with about 8 different types of owl, a kestrel and a peregrine falcon.
Given that we were charged about £25 for entry, you would imagine that there would be plently to keep us entertained for a few hours. However, in reality we managed to walk round the site and see what animals we could in about an hour, which was outrageous.
Another concern is the claim that this is a ‘not for profit’ organisation, when pressed they finally admit that they are a limited company, albeit limited by guarantee. To be fair this is used by a lot of genuine ‘not for profit’ organisations but it is also used by BUPA, the health provider, as well. Given that they do not publish accounts there is no way of verifying this, so I will keep an open mind. However, there is nothing stopping them making a profit or indeed paying the directors, the couple who own the farm, a decent salary.
Overall, this was a hugely disappointing place to visit and will need a lot of investment to bring it up to the standard you would expect for the prices charged. One to avoid at present.
One small positive is that they did refund me when...
Read morePros: Good value for money. One carer can go free (we were happy to provide proof of this). Beautiful location. Pleasant design of the whole site. Decent amount of varied animals, enough to spend around 3 hours exploring, Snow leopards and otters were particular highlights.
Cons: I only noticed as we were leaving the house that public transport is not recommended, which is how we were travelling (maybe add this as a notice on the booking section). There's a 20 minute walk to the location with no safe footpath for a pram, so walking is out of the question. We ended up paying an additional £80 in taxi fairs which we hadn't budgeted for and which made the trip unaffordable. We only persisted because we had pre-booked, didn't know that the taxis would so expensive and didn't want to let my eldest daughter down.
No cash machine, return taxi was difficult to secure, toilets smell like male urinals, no comfortable seating on site, even the (over priced) restaurant seats are made of hard wood. As someone with a disabilities I found these seats painful, cushions recommended. No smoking area besides the front by the entrance with no seats (I just really wanted to sit down, with a smoke to sort out the taxi home).
We really enjoyed the animals and the staff seemed nice, but the experience for us was uncomfortable and stressful.
We won't be back until the footpath is created.
Most the of the animals looked happy but the bird that resembles an Ostrich does not seem happy at all and I wonder if the owls are given an opportunity to spread their gorgeous wings?
I'd also like more information about the back-stories of the animals we saw, where did they come from? Have they been bred in captivity? Little details like that could provide a more enhanced educational experience.
All in all I support any organisation treating animals well and offering us the experience to see them,...
Read moreOverall, it was an excellent day out with my toddler. Loads of interesting and unique animals to view and clearly the zoo are putting a ton of work into conservation and education as well as building new exhibits. The fruit bat area was particularly brilliant, and a really nice suprise to see. My toddler loved the very sociable otters. All the animals looked very healthy, happy and enriched in their enclosures.
Only let down was the bird demo where the demo giver spent most of the 15 min demo laying down the law and telling everyone off for breathing too loudly. It felt very passive-aggressive and uncomfortable to be a part of. It felt like being a child sat at school with a shouty teacher in the front. "If you don't be quiet I'll have to stop"...awkward.
I appreciate ground rules need to be set, children can be unpredictable (especially when school groups are in which they were that day) and that owls flying in an echo-y barn can be distracting for them, but the presenter kept on repeating that the owls "were scared" (not great publicity on a wellbeing front, and not explaining to people the actual reason for their distraction due to their incredible and unique hearing abilities).
The tawny owl clearly wasn't that keen on the demo and was whisked back onto the glove after a couple of flights, then shown around. The barn owl and eagle owl were very good though. Perhaps the harris hawk or buzzard would suit the space better.
Lovely little gift shop and nice cafe with huge soft play area. Very useful for changeable weather. All the other staff we encountered were very friendly and welcoming. Would definitely return but would avoid the...
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