Butterfly World IOW — Attraction in Newport

It's been several years since I have been to butterfly world and I was looking forward to going again. Firstly we went through the butterflies which was fine and saw several different butterflies. This then leads to the reptile section 😢. I am sorry to say this but this place shouldn't have reptiles if they can't be cared for properly. Simple basic needs are not met , the water bowls were green with algae . If these are cleaned every day and fresh water supply is given this should never happen. How is that acceptable? The vivariums all have red heat spot bulbs , they shouldn't have these , the bearded dragon , leopard geckos should have a basking spot lamp at one end and then a UV strip bulb. The red bulbs are old fashioned , they can affect the reptile's sleeping pattern , eating pattern , behaviour and overall health and causes them stress. The snakes should have a ceramic heater again not a red bulb. Are the bulbs changed yearly ? I doubt it. The first snake I understand is an older snake but its spine is sticking out. It's too thin and if he is genuinely eating weekly then potentially there is something wrong with him. The snakes need more in their vivariums to explore. The bearded dragon made me so sad , he is clearly not well , he looks dull and dark in colour , his eyes should be bright and he should be alert .His skin looked loose / saggy and wrinkled which can be an indication of dehydration. He needs more logs and things to climb on . Basic husbandry is not hard. I wanted to take him home and get him to a vet . Apparently they have taken this beardie on from someone who wasn't caring for him but to be honest he still isn't getting the best care. Leopard geckos , where is their moist hide ?? This is basic care . They need this to be able to shed their skin properly. They need hides to hide away in. I got asked if I wanted to go to the reptile talk and straight away I said no as if I went along I would have said what I thought about the reptiles which actually I did to a member of staff . I wish I had actually seen who was in charge to voice my concerns. I mentioned about the temperature monitoring / thermostats and apparently they are on the back of the vivs. I did see some temperature probes. Basic husbandry NEEDS be followed and enrichment is also a must . This really isn't acceptable and it made me very sad and angry and still does now . I couldn't stop going on about it to my family even after we left. I feel that it would be better all round if this place did not have any reptiles. The zebra finches looked OK and apparently some of the koi are under veterinary treatment . The water fountains from what I remember used to be fab , now they are basically just some pond pumps running and again these are full of algae. The only reason I would ever go there again would be to check on the reptile situation but sadly I feel this isn't...

This place is really worth a visit. Once you pay entry, you can visit again for free so worth knowing if you are holidaying for a week or more in the Isle of Wight. Free parking. We arrived at opening time (10am) and spent 2/3 hours here, we could have stayed longer if we stopped in the cafe for a coffee or something to eat. There’s outside seating, a little grass area for children to play, and also a small garden centre which we didn’t venture into either. You could really take your time and make this visit a substantial part of your day; or equally you can spend an hour here while passing by, both worthwhile in my opinion. We visited for the animals and it exceeded our expectations. We didn’t anticipate spending very long here and didn’t expect the experiences that were included in the visit. Ryan is a credit to Butterfly World, what a nice guy and great at his job. He had really good knowledge of the animals but more importantly his customer service skills were on point. He was welcoming as soon as we entered, but not overbearing. He conducted the Butterfly walk, answering questions and really taking the time with the children too. He then led the mini-beast handling session where he showed 3 different types of snakes, a gecko, and a baby tarantula! Again very patient with all ages. Finally he took us to the Koi Carp and held a feeding session which was really good too. He was going to lead these sessions again in the afternoon if you arrived later and missed it. Ryan done a fantastic job and he is a great customer facing representative of the place. The gift shop was lovely and the gentlemen working in here (apologies I didn’t catch his name) was also very nice and provided good customer service on entry and exit. Quality customer service is really underrated but when you get it, it makes and elevates the whole experience. Well done Ryan and the team at...

We visited butterfly world a week or two ago and paid £24.99 plus £7.99 for a family of four and another guest. We are a forces family and we were surprised we had to pay full price as almost all the islands attractions offered us a discount.

We went in and we were instantly dissapointed. I had visited last year with my mum and children and it was teeming with life. This time I visited there were hardly any butterflies at all and the ones we saw were very tired, damaged and looking very sorry for themselves. I was surprised to see there was absolutely no butterfly conservation for UK species which are in dire need of help. If there was some form of conservation it would have perhaps justified the extortionate entrance fee. The place was looking very tired and run down, a lot of the plants were in a sorry state too. The gardens with the fish were ok, again very run down but we very much enjoyed the koi carp talk. The man was very informative and interesting. That was the highlight of our visit hence the 2 stars. The fountains were tired. I'm not sure how they can advertise as Fountain World with about 8 jets? As that was most unimpressive. One of the fountains wasn't working and the other 3 displays were disappointing.

On the website it is advertised as Jumping Jets and Miniature World which was open in 2000 and includes fountains to music and all sorts. Where on earth was that?! I've been twice and yet to find this mysterious attraction. It's either closed down or was never open in the first place or so well hidden we've never found it.

All the attractions on the island give free re-entry for 7 days with your ticket but again we were dissapointed to find that not the case here and we certainly weren't going to spend £16.50 to get back in again.

All in all a thoroughly...