Poor experience today for a 6th birthday party we attended. Guests were told to be there for 10.50 for the party to start at 11 we were given extra time for a couple of late guests but we were ready to go at 11.10. The first activity was laser quest the girl said the lasers were not ready so the kids did not go in until 11.30 and it was 11.45 before they got going. Second activity was bowling straight on not a problem but 20 kids years old the game was slow so we requested the food be prepped sooner rather than later. The staff ignored the request and insisted food would be ready once the game was finished. There was a young chap who was rude and tried to make out we were the cause of everything running late i explained it was him who did not have laser quest ready before our arrival he then proceeded to ignore me until i pushed to see the manager on behalf of my friend. The manager was not much better just nodded his head and went to prepare the food. The food ran out pretty quick and some more chicken nuggets were requested they went to the effort of cooking 4 extra nuggets. If you can afford to run your fryer for 4 nuggets its beyond me...
Read moreI visited tonight with my sisters and sons and spent in excess of £100 both bowling and laser questing, the young lads that worked there were lovely however the manager was very rude and unprofessional. When I asked if I could light the candles on my son's birthday cake the manager looked at me in disgust as I had not book a party so really I was not supposed to bring a cake and that it would make crumbs!!. I was shocked by her attitude and rudeness. Whilst there lane 12 that we were bowling on broke many times and at no time did they compensate us for this if anything we were treated like we owed them. Would not recommend this place to anyone and I would rather pay even more money and get better service elsewhere....manager really need customer...
Read moreThis is an excellent Bowling Alley, the staff are all very friendly and helpful. The lanes are fantastic quality and provide hours of fun for the whole family, add to this a good bar service and a very good pizza and everyone is happy! On top of all this they have a laser zone which looks amazing and a huge function room which is ideal for parties, receptions or work functions. I recently had a party here for my 7 year old son and 15 of his friends, not only did the kids have lots of fun bowling and karting but I found it very good value for money. I would highly recommend that anyone in the area with a bit of free time on their hands go check it out, either to entertain the kids or...
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