Ruined what should have been a great family day out!

Went to Stanborough Park today and the kids wanted to do the ropes. There were no 'on the day' tickets available on their website, so I went to the booking office about 13.40, there were no staff there all out on the ropes, no information on the office about ticket office only being open at 50 mins past the hour (new customers taken onto the course on the hour) as I was told by another customer. I was served about 14.00 and was met with a hostile member of staff which insisted on seeing my kids to check their height, he relented when I said I had already measured them against the wall chart and they were fine for the tickets I wanted. 7 year old went on the low ropes and no issues, she came back to us after an hour. 10 year old went on the high ropes and was booked on the zip line. She had finished the high ropes after about an hour, 10 and then was made to wait on the platform for an hour before they did the zip line, she advised me later that other customers had given up waiting and left. I could see her waiting and thought not much of it but went to enquire about what was happening, spoke to the same guy that sold me the tickets. I advised him that my daughter had been on the course since 2pm and his reply was 'so' followed by a long silence, he then went on to say that 'it'll be her turn to do the zip line, when its her turn'. I left it so as to not ruin everyone else's experience. I was a concerned parent, who was merely enquiring about his child!

My daughter eventually came back having done the zip line, a little upset that she hadn't had a chance to play with her family for having been waiting for so long and hadn't been given any explanation about the wait.

The real issue here was lack of communication they had previously been on the course at it lasted 1 hour max. If they were understaffed they should not have sold the ticket or the add-on!

I later went back to complain about the conduct of the member of staff, the only person at the kiosk was the same guy that I had spoken to both times before. I asked to speak to the manager and he asked "what for", I explained I wished to make a complaint, to which he replied "about what" I explained I wished to complain about his conduct and he replied "what about it", I could see this was clearly going to get me nowhere, I asked him for his name and he simply walked away. I suspect he was the manager!

This all may sound quite trivial to some but my daughter was away for an hour more than expected, not only did they not communicate that to me but had total disregard for my concern when I enquired quite politely.