TLDR; Due to an outdated website and a horribly managed department, I'm out almost $200 on top of a $400 season pass.

I apologize for the long winded review, but I hope someone will listen to my experience to understand how horribly the season pass/ticket office is managed.

I purchased a season pass, or so I thought I did, around 5 days before opening day (before the price increase). The charge was pending on my card, so I waited for it to go through before attempting another pass purchase (due to all resorts strict no refund policy). When I called to ask about this pending charge, AF Resort told me to keep checking back, because the "website sometimes does that".

Opening day, I wait in the massive season pass pick up line, where I am told that my pass does not exist. They tell me to call the ticket office.

I explain my predicament and am told that they are having issues with the season pass website and to give it 5 minutes and then check back. I tell them that it has been several days and this is me checking back. The sweet lady on the phone said something like "Oh! Okay, let me check to see if your waiver went through." At this time, I hear a woman in the background absolutely berating the woman I am talking to. She is yelling at her that we can't help, we don't have time for this, get rid of them. (Later learned this angry woman is Jessyka, the supervisor). The sweet lady seemed really taken aback, and stumbling over her words told me that she couldn't help and then hung up on me.

I end up buying a day ticket since I wanted to ride my bike and nobody would help me.

At the end of the day when things had slowed down, I approached the ticket window and Jessyka was directed to me. I explained my situation and the steps I took to solve the problem. She denied that there was any phone call at all and told me that sometimes the website just does that.

She told me to repurchase the pass and assures me that it would still be the pre-season price and that I wouldn't be double charged. I was so deflated at this point, I reluctantly left to figure it out on my phone.

I purchased a pass again with a different credit card, and the same thing happens. Starts a pending charge on my card but doesn't give me any confirmation. I try a 3rd card which finally does give me confirmation, though I somehow have barely missed the cutoff for the price increase.

So now, I am out over $170 ($83 for the day ticket and a pass increase of $90). I still have pending charges, but hopefully those go away soon.

I truly don't understand how the supervisor of a department can be so rude, unhelpful, and just lie to a customers face.

This could have been an easy problem to solve if they were willing to take a 5 minute phone call. Instead, their shortfallings became my problem and I paid for it.

What an incredibly confusing and disappointing way to start the season.

P.S. I will say, every other part of this mountain is awesome. Trails are sick, the guys in the shop are amazing, and vibes are generally good.