Villages of East Lake — Attraction in Atlanta

I first moved to this apartment complex in 2017 and had an excellent experience. The apartments are spacious and fairly priced, and the staff was very helpful. My neighbors are lovely. Since moving in, however, management has changed and our customer service experience has been frustrating.

First, we lost our valet trash service, but we still pay the same price for our separate trash fee. This is minor, but an indication of the changes to come. We have a lot of elderly and differently-abled people in our neighborhood who were now, all of a sudden, responsible for carrying their trash to the dumpster which could be quite far depending on where they live in the complex.

Next, our packages started to be stolen from our doorstep. We lost over $100 worth of goods, including our wedding invitations. When we brought it to the attention of the staff, we were told there was "nothing" they could do. We have security officers, and cameras, and there's "nothing" you can do?

Then our A/C broke. It was "fixed" quickly only to stop working again less than a week later. Not to mention the RAT that was living in our ducts escaping from the utility closet because the door accessing the A/C never shut again. When we requested our A/C be fixed again AND that pest control service our unit, we were told it was fixed. We came home from our wedding to find a deceased rat in the glue traps that WE had set up. Oh, and the A/C still didn't work.

Most recently we received a notice that our apartments will be inspected and cleaned. No problem - I'm happy to ensure our place is clean. However, if they cannot access the unit or if they must reschedule they will charge us $75. The kicker is they give a THREE DAY WINDOW - how will I know when you're coming? Why can't I pick a time for you to come so that I know there won't be a scheduling issue? If we inconvenience you it's a $75 fee, but we get nothing by you inconveniencing us with these vague obligations.

Our experience here was once very comfortable and enjoyable. Lately, though, it feels that we sacrifice more and get nothing in return from management. We will be moving out at the earliest...

Heyyy guys What a Great experience with. Mrs Hieatha Solomon she really made me feel at ease Wonderful staff management. Mrs Hieatha Solomon is very polite and kind. Most importantly very professional she is very knowledgeable and go above and beyond to welcome you and make you feel comfortable. I truly felt right at home. Mrs Hieatha Solomon is really good at what’s she do and at focusing on what customers needs concerns and requirements are. She have a real instinct to understand the goals that truly needs to be met for her customers. Good work! She have the natural ability to understand and feel what her customers are experiencing, and she is able to meet their needs effectively. Once something is brought to her attention she is on it such a beautiful flower inside and out Mrs Hieatha Solomon is Absolutely brilliant. She makes The Village Of Eastlake Apartments. A Great atmosphere, wonderful environment and exceptional customer service. I'm here and every time experience a pleasure pleasant experience it just keeps getting better. Thank you. A wonderful experience was all the help I got from Mrs Hieatha Solomon she’s a very sophisticated and helpful experience. I highly recommend these apartment as along as Mrs Hieatha Solomon is involved the job is getting done she is very punctual with her time Excellence from Mrs Hieatha Solomon with her since I have dealt with her for the short time meeting with her and doing business during my first experience with Mrs Hieatha Solomon it was fabulous, it was great. Insightful, responsive, upbeat, patient, professional incredible individual. What a wonderful experience Mrs Hieatha Solomon was all the help I truly needed what I got from her great team player. A very sophisticated and helpful experience. I highly recommend this her services to others she truly a blessing at the properties. At the Villages Of Eastlake I give her pat-on the back all around!! She is truly the definition of all in one she was all I needed thank goodness for you cooperation time and effort again it truly was a pleasure meeting with you today May God Bless Your New Journey Welcome. Mrs....

To: Hieatha Solomon and Malik Shabazz our property management team, I wanted to take a moment to express my sincere gratitude and appreciation for all that you all have put in place to improve my family and I living experience here at The Villages, which was a much needed breath of fresh air.

From the moment you all have stepped into position, your team has been nothing short of proactive and intentional. Your dedication to maintaining the grounds, ensuring that maintenance requests are promptly tended to, immediately addressing safety concerns, and fostering a sense of community truly sets you apart. It's evident that each member of the management team takes great pride in their work, and it reflects in every aspect of our living environment. The motivational/encouragement uploads in the app are just the icing on the cake. Many times they have been what I needed to positively start my day/week.

Your professionalism, attention to detail, and responsiveness have not gone unnoticed. Whether it's a quick response to a maintenance issue or a friendly follow-up call to ensure that a concern was properly resolved, your efforts do not go unappreciated. Though it may seem to due to the many complaints and issues that are constantly needing to be addressed.

Thank you for creating a safe, comfortable, and welcoming home for all of us here at The Villages. Your hard work and commitment to excellence make all the difference, and I am truly grateful to be a part of this community. This is my way of saying I see you all and appreciate the many changes that have been a long time coming. The prayer is that it only gets better from here. Excited to experience what you all have planned for the future.

Warmest...