I pulled up to the Fort Wilderness security gate in the afternoon earlier this month (January 2024). I gave the cast member, Christopher, my ID and told him that I was visiting family at site 2052. I gave them the last name for the reservation, and he said “we’re not allowing you on property since you’re not on the reservation”.||||I mentioned that there hadn’t been an issue the past two days and asked if there was a reason that the policy suddenly changed. He said I have no idea, and I replied, “Well, I’m just confused as to why that suddenly changed.” To which he repeated, “ I have no idea.” I replied, asking if there was someone who could explain why, and he said “my manager” and radioed someone to the booth.||||While he was calling the manager up, the woman behind him in the booth, without coming out to acknowledge me or identify herself, yelled out to him, “Don’t bother; we will just trespass him and the family.” To which I replied, “There’s no need for that,” and I let Christopher know that I will turn around and exit the property. He then said, “If you park anywhere on the road adjacent to the property, we will have you trespassed.”||||My fiancé and her sister had driven over in the golf cart while this was going on to make sure there wasn’t an issue with me coming in. They walked over to the booth to ask how I could come to visit. The two cast members went inside the booth as they approached and closed the door and window. My fiancé’s sister knocked on the door to ask if there was a way to add me to the reservation or something that needed to be done to grant me access. They yelled out to her that they were not allowed to be there and would be trespassed.||||The leader, Neil, then approached them. They told him that they were trying to sort out how to let a family member in. He stated that he already knew about the issue and that they could be trespassed for this. He stated that if I wanted to visit, I could visit them at the security gate to say goodbye or whatever I needed to do, but no one but hotel guests are allowed on property at any time. He stated that the property rules had changed in the last year, and the resorts no longer allowed anyone who wasn’t staying at the specific hotel on property. They asked if I could be added to the reservation, and he said no. My fiancé stated to me that he remained very hostile and mean throughout the interaction.||||I am absolutely appalled at how aggressively this was handled. I felt like I was being treated as a criminal for trying to visit my family. When they decided to drive down in the RV to visit, they specifically asked the front desk staff if I would be able to come spend time with them and were told that it shouldn’t be an issue. This was the driving decision for booking this resort.||||I visited customer support at Disney Springs, who were incredibly friendly and tried to find a way I could visit them. They called Fort and found out they were in a “phased closure” but noted that the cast member should have suggested I try parking at Magic Kingdom or going to Disney Springs. The cast member apologized for the incident and also noted that they might have been “particularly hostile and on edge since you drive a Tesla (Model 3) based on recent events” referencing the recent terrorist attack using a CyberTruck.||||From my vantage point, the initial interaction with Christopher was handled poorly because when I was confused by his rejection, his response was to continually repeat that he had no further information, rather than offer alternatives such as TTC or Disney Springs or to mention that they were under a phased closure, which is why he couldn’t allow visitors in. Instead of stepping in when he didn’t have an answer, his coworker chose to immediately escalate the situation by saying she was going to have both me and my family trespassed.||||The second interaction where Christopher and his coworker closed themselves in the booth and shut the light off to avoid my fiancé asking them how to add me to the reservation was childish.||||The leader, Neil, then yelling at my fiancé and her sister that they could get trespassed for trying to resolve the issue was unacceptable for a manager. He chose to continue to escalate the situation, aggressively threatening two young women and providing contradictory information to what had been given at the time of booking.||||This entire situation was incredibly upsetting to both me and my family. My family ended up leaving that night since they couldn’t visit with me and don’t plan to return to a Disney resort anytime in the near future.||||I understand this is an incredibly busy and stressful time of year for guests and staff, but aggression and threats should not be the very first interaction from any person, be it a guest or employee, and it’s entirely unacceptable behavior.||||I reached out to customer support via email outlining everything above and never...
Read moreI pulled up to the Fort Wilderness security gate in the afternoon earlier this month (January 2024). I gave the cast member, Christopher, my ID and told him that I was visiting family at site 2052. I gave them the last name for the reservation, and he said “we’re not allowing you on property since you’re not on the reservation”.||||I mentioned that there hadn’t been an issue the past two days and asked if there was a reason that the policy suddenly changed. He said I have no idea, and I replied, “Well, I’m just confused as to why that suddenly changed.” To which he repeated, “ I have no idea.” I replied, asking if there was someone who could explain why, and he said “my manager” and radioed someone to the booth.||||While he was calling the manager up, the woman behind him in the booth, without coming out to acknowledge me or identify herself, yelled out to him, “Don’t bother; we will just trespass him and the family.” To which I replied, “There’s no need for that,” and I let Christopher know that I will turn around and exit the property. He then said, “If you park anywhere on the road adjacent to the property, we will have you trespassed.”||||My fiancé and her sister had driven over in the golf cart while this was going on to make sure there wasn’t an issue with me coming in. They walked over to the booth to ask how I could come to visit. The two cast members went inside the booth as they approached and closed the door and window. My fiancé’s sister knocked on the door to ask if there was a way to add me to the reservation or something that needed to be done to grant me access. They yelled out to her that they were not allowed to be there and would be trespassed.||||The leader, Neil, then approached them. They told him that they were trying to sort out how to let a family member in. He stated that he already knew about the issue and that they could be trespassed for this. He stated that if I wanted to visit, I could visit them at the security gate to say goodbye or whatever I needed to do, but no one but hotel guests are allowed on property at any time. He stated that the property rules had changed in the last year, and the resorts no longer allowed anyone who wasn’t staying at the specific hotel on property. They asked if I could be added to the reservation, and he said no. My fiancé stated to me that he remained very hostile and mean throughout the interaction.||||I am absolutely appalled at how aggressively this was handled. I felt like I was being treated as a criminal for trying to visit my family. When they decided to drive down in the RV to visit, they specifically asked the front desk staff if I would be able to come spend time with them and were told that it shouldn’t be an issue. This was the driving decision for booking this resort.||||I visited customer support at Disney Springs, who were incredibly friendly and tried to find a way I could visit them. They called Fort and found out they were in a “phased closure” but noted that the cast member should have suggested I try parking at Magic Kingdom or going to Disney Springs. The cast member apologized for the incident and also noted that they might have been “particularly hostile and on edge since you drive a Tesla (Model 3) based on recent events” referencing the recent terrorist attack using a CyberTruck.||||From my vantage point, the initial interaction with Christopher was handled poorly because when I was confused by his rejection, his response was to continually repeat that he had no further information, rather than offer alternatives such as TTC or Disney Springs or to mention that they were under a phased closure, which is why he couldn’t allow visitors in. Instead of stepping in when he didn’t have an answer, his coworker chose to immediately escalate the situation by saying she was going to have both me and my family trespassed.||||The second interaction where Christopher and his coworker closed themselves in the booth and shut the light off to avoid my fiancé asking them how to add me to the reservation was childish.||||The leader, Neil, then yelling at my fiancé and her sister that they could get trespassed for trying to resolve the issue was unacceptable for a manager. He chose to continue to escalate the situation, aggressively threatening two young women and providing contradictory information to what had been given at the time of booking.||||This entire situation was incredibly upsetting to both me and my family. My family ended up leaving that night since they couldn’t visit with me and don’t plan to return to a Disney resort anytime in the near future.||||I understand this is an incredibly busy and stressful time of year for guests and staff, but aggression and threats should not be the very first interaction from any person, be it a guest or employee, and it’s entirely unacceptable behavior.||||I reached out to customer support via email outlining everything above and never...
Read moreAfter hearing people rave about this campground and coming to Disney World for the first time I decided to stay here. While I think this is a nice campground it did not meet my expectations (maybe they were too high.)
Would I stay here again? I’m not sure. If and when I come back to Disney World I think this would be a great place to stay because of the location. While the free transportation to the parks were appreciated, they left a lot to be desired. If this exact campground with all its amenities was located elsewhere (excluding affiliation to the Disney theme parks) and cost the same I would not stay here again. Bottom line for me is the only thing that makes this place worth the price is the location, and even that is debatable.
Here’s a tip: if you like to keep an accurate breakdown of your campground costs make sure you screenshot the prices when you are booking. Once it was booked and I paid I could only see the total package price. I tried calling Disney before my stay and was told they can only see package total.
Check in: check in time is 3:00 pm. Check out is 11:00 am. If you download the Disney app you are able to request an early check in time. (I remember seeing times as early at 0730). They will notify you through the app when your site is ready. They do try to accommodate requests, but there are no guarantees. Being my first time here I knew there was an overflow lot if site wasn’t ready. Upon arriving at my early check in time I was directed to the overflow lot. What I wasn’t prepared for was to find the lot completely full of trailers that people use to transport their golf carts.
The campsite: Stayed in site 1634. Booked just a standard full hook up site. I think it was around $165 per night. The site was freshly cleaned off and was still wet upon arrival. When campers check out the cast members blow off, then wash down the sites prior to the next guest arrival. The site was level and hook ups were in good working order. This site had a decent amount of space behind the RV and on the camp side. The campsites are staggered and the landscaping is done in a way to provide some privacy at sites. Like other campgrounds, not all sites are created equal. Some sites had less privacy and others did not have a lot of space. Once you’re at your campsite you have no idea you’re at Disney. Unless of course you or your neighbors have decorated the campsite with Disney decor.
Comfort stations are located throughout the park. They include bathrooms, showers, and a laundry room. The bathrooms were always well stocked and clean. The laundry room was also one of the cleanest I’ve seen in a campground. It was $3 per wash and $3 per dry. Machines take credit cards.
Transportation to the parks: Part of the benefit of staying on property was the transportation to parks. The campground is fairly large so they do have internal buses that can take you to the main transportation areas of the campground. For the most part I just walked to the boat or main buses. From my site it was about .8 miles to the boat dock and .7 miles to the front bus station. The transportation to the parks was pretty frustrating. If you’re looking for something reliable, you may want to just drive to the parks yourself. No one could give us an accurate time that the buses actually start running in the morning. We were told different times by cast members. Online gave a time, but none of it was accurate when we were trying to start our day. Parents should be aware that sometimes the ferry boats are packed with people. One of the days they even allowed people to fold the strollers and blocked off the front of the boat to the actual exits (unless you climes over the strollers). I’m sure this is some type of safety violation.
Wifi was reliable. I did have good...
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