Plancha — Restaurant in Bay Lake

The whole experience is underwhelming. Got really excited when I saw the excellent rating on OpenTable. Chose this for my wifes birthday brunch with our new born baby.

When I got there, the host and the manager seemed didn't care a diner coming in. Was told couple minutes for the table set up. No big deal.

Once we got to our table and we got 2 extra set of utensils and glasses on the table. The waitress would come after 1 minute and ask if we are ready to order. I would have at least expecting her to greet us and ask if we are out of towner or first time coming in. She came again 2 mins later and I just told her we want a glass of latte, and an app while we look further for entrees. "That's it?" Is what she ask in returned. We ordered the rest shortly after.

Now onto the food. It's pretty average at best and nothing is really bad or nothing is really outstanding. Same food that is probably found at first watch type of brunch restaurant.

The last part was probably where I felt my day was ruined. The waitress ask if we need to order anything else before my wife finished her bites. (It also the time she realized there were two set of extra utensuls she needs to pick up from the table) Mind u, when I made the reservation, I specifically stated that it's my wife's birthday I want to surprise her with. There were places like Marriott or Ritz Carlton would bring dessert on the house or added to the tab and either way I wouldn't mind. This time, the waitress just brought her toast pos device and told me my total, ask me if I want to pay by the card or to the room without even letting me to see the tap. Stood by my side to make sure my tip is given while she was standing next to me.

This experience with four season hotel is probably the most underwhelming experience we have had with their group. Staffs didn't seem like care about much of the business and I hope this is just our bad luck today. But either way, I will not return and not...

Plancha restaurant stands out for its remarkable consistency in delivering an impressive array of flavors and dishes. The menu offers a delightful variety that caters to diverse palates, ensuring there is something for everyone. The attention to detail in the plating and presentation of each dish is truly exceptional, reflecting the restaurant's commitment to culinary excellence. The food itself is not only visually appealing but also incredibly tasty, showcasing the skill and expertise of the chefs. Moreover, the restaurant's interior design is distinctively captivating, adding an extra layer of charm and sophistication to the dining experience at Plancha.

BEST SERVICE IN THE WORLD FROM OUR WAITRESS CHIMA FROM PLANCHA SHE IS THE SWEETEST SOUL VERY CARING, KNOWLEDGEABLE ON THE ENTIRE MENU. My family and I were so happy with our experience there we went back a second time in a few days and waited for Chima to service us. Our first time meeting her, we talked about fresh lemonade, and how we like to make it back at home it was not on their menu, and when we returned for our second visit, she personally made The lemonade for my family, the exact way I make it for my family when we are back at home. Come on y’all you don’t get service like that anywhere. She pays attention to the conversations. She’s very detail oriented. When we return to Orlando, we will definitely come and visit her again. Orlando has 5000+ places to eat at however we ate at 6 different restaurants and we were not happy with the customer service anywhere except with CHIMA AT PLANCHA. Please go see her and have a great memorable meal with great conversations and with the...

My family and I frequently dine at the Four Seasons, where we have celebrated multiple birthdays. However, we have never experienced anything like what happened today on my 25th birthday, February 2nd.

We initially made a reservation at Plancha but mistakenly booked at Ravello. One of the hosts at Ravello kindly explained the situation and assisted us in securing a reservation at Plancha, although we were informed there would be a one-hour wait. Upon arriving at Plancha, we were greeted by a host named Emily, to whom we explained the situation. Unfortunately, saying that we were treated poorly would be an understatement. She was dismissive, unkind, and adamantly refused to accommodate our reservation.

Given the circumstances, we decided to book two separate tables for our group of six. Fortunately, a server named Carlos, who was truly a godsend, took the initiative to join the tables together. Emily openly and loudly objected, insisting it wasn’t allowed. However, the restaurant manager confirmed it was permissible, which resolved the issue. It was deeply uncomfortable as a family to witness such negativity from a host at a restaurant of this caliber, especially on a significant day like my birthday.

I must emphasize that Carlos provided us with impeccable service — five stars in every sense. His attentiveness and professionalism were remarkable.

Additionally, for a luxury five-star hotel, Emily’s lack of professionalism and poor personal presentation did not reflect the high standards one...