UnitedPorte — Doors | Windows | Kitchens | Vanities | Floor — Attraction in Bayonne

ZERO STARS. I don’t even know where to begin with how upset and disappointing this whole process has been! I first ordered these doors in November they came mid December and were supposed to be inside delivery. There was no notification of any kind on delivery. They never called or even rang my doorbell on The day of delivery and just left them outside in front of my garage. They were the “WRONG”! Doors. After several calls (their customer service is not great) I got a new delivery. The driver showed up again with no notice besides a phone call right before getting there at 8:30 PM on “Christmas Eve” absolutely ridiculous! And AGAIN! With the wrong doors!!! I had an extremely hard time communicating with the driver as he did not speak English and even called a friend to try and translate. I refused delivery and he showed up again! On “Christmas morning” to try to deliver them as some unknown person rudely texted me insisting they were the correct ones. I again had to disturb my friend on Christmas to translate and again refused the delivery while also sending back the original “wrong” order. Frustrated beyond belief it took several days and several phone calls to sort out this mess. Finally making a new order which took almost a month to get. It is now the end of January and they just delivered my doors left outside in front of my garage again at 10:30 at night with no notification that they were coming, no phone call no doorbell just a vague email a few days ago saying they were shipped and should be received on Monday two days from now. I only know they were delivered because I woke up and saw an email alert saying my delivery had been made. That don’t even have the correct name and phone number on the delivery invoice??? This is unacceptable who delivers at 10:30 at night! these poor drivers that they’re ssending out here on Christmas and so late at night I feel bad for them. I do not feel that this is a great company to do business with and I would have ordered them elsewhere, but there was nowhere else I could get this door and it was the design and style that I wanted meanwhile, it’s been holding up my home renovations for two months very upset, very unhappy, very unsatisfied with this company’s performance.

Update: 10min after I posted this review on a Sunday they emailed me asking me to remove it because my original order was placed through the HOUZZ website. True but Houzz was not the problem. United Porte received the order from them and they are the one that delivered the wrong item twice and handled all the aspects of delivery and customer service not Houzz. Funny how I had trouble getting help with all my issues but they couldn’t respond to my review...

I am currently going through a construction/remodel and I ordered a new front door with sidelight from the Scottsdale branch.

Dealing with this company has been the worst experience so far.

The scheduling for delivery and install was non existent and I coordinated that myself. They no longer have experienced installers. The wrong style door was delivered. It was very similar but different to the one we ordered and has marks and damage. The wrong sidelight was delivered. We ordered clear glass and we received mirrored/smoke glass. We had no choice but to install the wrong door as it is 115 degrees in Phoenix and then try and resolve the issue. There is a gap showing daylight between the door and the side light because a piece of foam was missing. The day/night switch does not work because the door was not installed level and the lock is not lined up and locked my wife out of the house and she had to climb a 5 foot fence and fell and cut her hands and knees. We were told that the only door we can have is the damaged floor model in Scottsdale which has been used for local home shows but there is no discount on that door!!! I had to pick that door up myself and hire 2 people to help me as they no longer have a relationship with an installer. I am now trying to find a solution to install the floor model myself but regular installers have no experience and do not want to touch it. The floor model only has one key. I called the office for more keys and there has been no response therefore I will now need to get keys cut if they do not have any.

I have been beyond patient but have reached the end as this has taken up all my time away from my work and other projects.

We have other doors we were interested in ordering such as interior and closet doors but we are looking elsewhere.

I would not recommend this company but prepared to change my review if the company is prepared to...

The doors I ordered are beautiful. However, I am extremely disappointed in the customer service. My doors arrived and were put on my porch. One leaning on top of the other. We carefully slid them into our storage room where they stayed until our contractor was ready to install them. Unfortunately, we discovered cracked glass on one of the doors.

I have spent multiple days attempting to get resolution. They utilize a call center that is not empowered to make any decisions. Every call is “we will contact the team” or “the team says.” The call center appears to be in India based on accents. I am told I could have returned the door if I had requested a return in 48 hours. The call center stated that 48 hour notification was a part of their service contract. I have yet to see this.

However, it was 60 days before our contractor opened them to be installed. I am frustrated trying to understand the negative financial impact on them in resolving my issue 58 days later… same problem, same cost. Door still in its packaging.

The difference would have been a satisfied customer who would be thrilled to order from them again and share their product with others. Instead I can only post a review suggesting that if you hope to get customer service or talk directly with the company, this might not be the vendor you want.

When asked if I could speak to the team directly I am told no ma’am there are no phones in the warehouse. That seems highly...