Calhoun Technologies LLC — Attraction in Bloomington

They sent me the wrong hard-drive... How they managed that, I don't know. I ordered a 'Hitachi' but they sent me a 'Fujitsu'.They admitted it was their fault. I sent it back and paid the return postage myself to expedite. That was 3 weeks ago. Since then I've contacted them 5 times by phone in live conversation, and e-mail and chat messages on their web-site, asking them send me the correct one, and spelling out the name of the correct one, in case they have bad eye-sight.

Finally they said they can't send me the correct one because they didn't know if I still wanted it. So, they said all they can do now is issue me a refund. So, reluctantly I said yes, since they didn't give me a choice in the matter.

Now, it's been another week of waiting and they haven't refunded me yet. So, now I've put in a claim to Pay-pal to help me get my money back.

Also, their web-site says 'free shipping' in big letters at the top. But they charged me $9.64 plus state taxes (about 13 bucks extra).

I really wanted that hard-drive, but enough is enough, I'm afraid of dealing with them anymore. I think it must be a new guy in charge who doesn't know what he's doing. Oh well, it's 'par for...

I had a hard drive signal a predictive failure in a mission critical server. I ordered the replacement and it was here promptly. I replaced the drive and lo and behold it showed a predictive failure as well. Of course I freaked out. I contacted Calhoun via the chat on their website. Was told someone would contact me shortly. Katelynn emailed me and told me that a replacement was going out immediately. I received the replacement in SC before lunchtime. Turns out a firmware update and a swift punt of the server saw the original drive as good and am shipping the replacement back but I applaud that level of service these days . Definitely earned this 5 star rating and if I could give Katelynn one as well I would. Great service and they stand behind...

Ordered a cisco 48 port switch off their website and was shipped the wrong part. Asked for an RMA and was told that I would have to return the wrong part I received (and I am OK with this) and that I would have to place a new order for the right part for $142.40. I just went to their website where they are offering the same part at $58.99 with free shipping. I asked that we do a straight RMA and I get the switch for the price I thought I was paying for it. Don't believe me? Here is a screenshot. It would appear that they are engaged in "bait and switch". Very hard to recommend a company that seems to engage in deceitful business practices. Based on this, save your time and money and...