Personalized Fitness — Attraction in Boston

I joined this gym over the summer hoping for a positive and encouraging environment. Unfortunately, my experience was the opposite. After feeling judged and uncomfortable by one of the trainers, I stopped attending in September because the environment was affecting my mental health.

When I asked to cancel my membership and request a refund for the unused time, the owner, Marc, refused to help. He told me, “You can send me a letter, but you’re not getting a refund,” and even made a cruel comment suggesting I get a letter from my doctor so he could “show it to people and laugh.” No one deserves to be treated that way, especially when they are prioritizing their mental well-being.

Please be careful before joining this gym or signing any payment plan. They do not handle member concerns with empathy or professionalism, and the owner’s response was extremely disrespectful. I will never return and cannot recommend this place to anyone who values respect, kindness, or...

There are very few gyms like Personalized Fitness left. Closest I can even come to this is Bay State in Worcester and that's only in terms of being able to train hard. Personalized fitness has nearly every piece of equipment a serious athlete could want, crossfit, yoga and various fitness classes like Zumba.

Personalized Fitness doesn't cater to one specific crowd - all ages and levels of experience come to train here. The staff is very attentive and helpful and the place is immaculate in ways one normally doesn't expect out of a gym. Reasonably priced considering what you get for the fee and an experience that you just can't get in a commercial...

Gym is clean and there's plenty of equipment. I usually just lift and there are plenty of free weights, adjustable benches, machines. There's 3 squat racks and then a rack pull machine. Plenty of cardio equipment and there's a wall with TVs. I don't go during traditional peak hours so there's typically no wait...