In A Pickle Parrot Shop — Attraction in Broadview Heights

Do not buy birds from here!! My family used to visit the store on a regular basis as we love parrots and are always open to welcoming new members to our family. Over the course of the two year span we would come to the store we ended up purchasing three parrots: a parrotlet, rose breasted cockatoo, and an umbrella cockatoo. We took our seemingly healthy babies home and we're very fond of them. After about two years, the rose breasted suddenly grew very sick so she was rushed to the hospital for us to find out her liver condition was very poor, and she passed away within days. About six months later, we found our sweet little parrotlet dead in the bottom of his cage. Then about a year later, our umbrella was rushed to the vet showing the same symptoms as our other cockatoo. He also perished within days of this occurring. The vet explained that because they were all raised in the same nursery and the syringes Paul used to feed his babies were being shared that they all contracted the same disease. This was very disappointing as he runs a great business and sells many parrots that seem to be healthy. We also purchased three parrots from Pet Supplies Plus - two sun conures and a Moluccan cockatoo- during the same time frame and today all three of those birds are still perfectly healthy. Very sad considering Paul is a breeder and one would assume his parrots would be in better health condition than those purchased out of a large chain pet store. Would not wish this upon anyone!! Extremely heartbreaking and do not want this to happen to anyone else. Please don't purchase any...

One person working there can listen and communicate clearly. The other person - no.

After taking our supposedly hand raised bird to the vet after 2 weeks at home to get the band clipped- was told wings were clipped and it is was likely weaned too young based on behaviors. Called to ask about the clipped wings. We were not told at purchase that the wings were trimmed or clipped and we asked multiple times including a discussion of the benefits of clipping vs not.

Called to ask about how what we were told at purchase did not match vet's report. I was laughed at for not knowing store policy bc all the birds would fly away (stupid me?), spoken to in a condescending tone, interrupted constantly to the point the women had all the details and my questions wrong and then asked what I wanted. Rude. So I was as rude back. You get what you give out. I called to get information and was treated so poorly when I just wanted information. After the employee who treated me poorly told me she would not take a similar tone that I could call the owner the next day with a refusal to take my contact information. As a paying customer I will never return.

Now the 2nd lady that my son who bought the bird talked to could listen, communicate clearly, and apologized for the miscommunication. She provided a clearer explanation. My son who heard the entire first conversation wanted to call back himself.

Originally a good experience has soured due to poor customer handling. Beware who you deal with...

AVOID AT ALL COSTS. THE PLACE IS INFESTED WITH BORNAVIRUS!!!!

I spent over $600 on a black capped conure all to end up with another sick bird. When I approached Paul the owner he mentioned many different things. Said he gets all babies he sells tested then said he tested the parents too. All to then say he doesn’t test the parents when I arrived at the store seeking to enact my health guarantee. He doubted the report too that diagnosed her saying my avian vet was not the best and offered to have me take her to Northview Animal Hospital as if that would change the diagnoses when they had processed the results and generated a report sent directly by a reputable laboratory.

Ultimately, we decided to return the conure. Paul did return almost all my money with the exception of the sales tax I paid on her. After going back and forth (calls and visits) I was never given the tax I paid for her.

Be careful! I would get the baby tested for bornavirus if you still decide to buy here. The disease attacks the digestive system of the bird, is extremely contagious and makes your bird waste away until the only option is euthanasia or a painful and slow death. Its spread through droppings and direct bird contact. Clearly they do not clean properly the cages the babies are put in. The babies are not tested and they must be doing something shady with paperwork for them to want you to go to Northview and not accept the results run by...