Kredo Hardware — Local services in Broadview Heights

This place is wonderful! There is a gentleman there who every time I have a question he’s there to help me.

In my most recent escapade I drove to the store to get a new flapper for my American Standard toilet because my universal toilet repair kit didn’t have the correct part. (hint: it wasn’t universal!)

He brought me directly to the toilet section and showed me exactly what parts I would need. He told me that if those parts did not work he would order a part that I might need (I accidentally broke a part!)

I’ve done things I never thought I could do, from plastering holes in the wall to fixing a toilet! As a new home owner (and a woman) I really appreciate his straightforward, professional manner, which has given me a ton of confidence to tackle more projects in the future! No “mansplaining” here!

Additionally everyone else who works there is...

Very disappointed!!! Forgot what CUSTOMER SERVICE MEANS. Went into our "neighborhood" hardware store because they also rent penske trucks. I needed a van for 2 hours to move a new lawnmower. As I approached the counter, the 2 associates felt their non business conversation was more important than the only customer in the store. When inquiring about a van rental, the response was he had 2 rentals 2 days from now, and then proceeded to ask if I made a reservation online because they don't take walk-in rentals. I explained the site froze at date of pickup which I showed him on my phone. There were 6 trucks unrented, I thanked them for the lack of interest and said I would go to Uhaul 10 miles away. I was a Uhaul dealer for 5 years and I never felt it was an inconvenience to take care of a customer.. Off to...

One of the best in-store experiences I've had in my 35 years on this earth. I didn't catch the name of the gentleman that I believe runs the store, but he went above and beyond for me. I had an alternator bolt that was rusted to bits. He took me into the back into what I can only imagine to be his own machine shop, got the bolt out of its mount using what only men know as dad strength and a bit of heat. he then rethreaded the mount and found a new bolt to fit. Needless to say my project car is running as I type this and it's all thanks to him. I would have been back anyway but I'm here to say WILL SHOP AGAIN. 2025 needs more men like this. Hats off...