Ruby’s Inn General Store — Attraction in Bryce Canyon City

As a paying patron, who is also staying at the hotel. I have never felt more disrespected in a professional establishment. At first we were having a good experience, but then it took a MAJOR turn. We were looking at shirts along the wall. The girl working there was saying disgustingly disrespectful things about my family. She said that she wanted to pull my mom’s hair, and if she couldn’t do that, then she wanted to bite her. She was saying this to her fellow coworker who also found it amusing and they laughed together. All of this was said in her own language, and under the impression that we would not understand. Unluckily for her we do. We proceed to make it known that we are understanding what is being said in real time. The store worker proceeds to hide. Let’s preface, before this whole interaction, this female worker was horse playing with MULTIPLE of her co workers. This should have been the initial sign of how unprofessional the young workers are not to only the patrons shopping, but the business as a company. The foundation of your business is hospitality. This was nothing short of a direct contradiction to that fact. We as a family were so excited to stay here because we heard such great things, but this interaction left a nasty taste in our mouths. If this is how they treat costumers to their face under the impression of ignorance, then imagine what they say about all of the other patrons who really can’t understand. At the end of it all, the girl didn’t even apologize, its not about the words it’s about the principle. With such high hopes for this store. We were left underwhelmed, extremely disrespected, and overall it was a...

As a local of this area & as someone who goes to Bryce Canyon w/ family quite often - I expected so much more from this store. The first time I went in it was great. The second time I went in it wasn’t so great - not staffed well & confused staff. The third & FINAL time was absolutely horrible. I went to purchase my items - the chip reader was unable to read my chip so attempted 3 times like machine request, it then told me to swipe. When I proceeded to swipe the cashier YELLED at me telling me to stop. Then proceeded to tell me I needed to do my chip 3 times... I responded by telling her maybe if she had been paying attention & now shoving her face with twizzlers & talking to the other cashier maybe she would have seen that I had in fact done it 3 times! Then she proceeded to call me a liar. I decided I didn’t need my items after being yelled at & being called a liar. When I went to make a complaint to the manager she didn’t even make eye contact with me & acted like I was wasting her time. I have never been so disrespected in a store. I will not be going back. I will not be allowing my family to enter this store. & I will continue to tell my experience to anyone that will hear it - locals, tourist, cats, anyone. NO ONE DESERVES TO BE YELLED AT & CALLED A LIAR BY A OBLIVIOUS CASHIER. & then to have a manager who doesn’t care about the customer is even worse. Both women should be fired in my opinion. I am a business owner & there is no way in hell I would keep someone on if they treated...

Ruby’s Inn General Store, conveniently located just minutes from Bryce Canyon National Park, offers an impressive array of products and services that cater to a wide range of needs and interests. 

The store boasts a vast selection of items, including groceries, fresh produce, meats, snacks, and camping supplies. Whether you’re preparing for a hike or looking for a quick snack, Ruby’s Inn General Store has you covered. Additionally, they offer a diverse range of souvenirs, such as Native American arts and crafts, jewelry, pottery, and apparel, making it easy to find the perfect keepsake to remember your trip. 

Beyond the general store, Ruby’s Inn offers a variety of amenities, including dining options like the Cowboy’s Buffet & Steak Room and the Canyon Diner. Guests can also enjoy activities such as horseback riding, guided ATV tours, and mountain bike rentals, providing ample opportunities for adventure and relaxation. 

Situated just minutes from Bryce Canyon National Park, Ruby’s Inn General Store serves as a convenient hub for travelers. Its proximity to entertainment, shops, restaurants, and gas stations makes it an ideal stop for those exploring the area.

Ruby’s Inn General Store is more than just a place to shop; it’s a destination that offers a comprehensive and enjoyable experience for visitors to Bryce Canyon. With its extensive product selection, exceptional customer service, and convenient location, it’s a must-visit spot for anyone...