Old Bryce Town — Attraction in Bryce Canyon City

My family and I wanted ice cream and showed up at 7:52 pm, unknowing the place closed at 8:00 pm - there was a sign on the door saying such. Luckily, we got there with a few minutes to spare. Or so we thought.

As we opened the door, an employee pulled it closed on us and said, "We're closed." When questioned over the fact there was still 8 minutes left before closing time she said, "No, we're closed. I have to lock the door." She proceeded to slam the door in our face and then locked it by putting a PAD LOCK on the door. A couple sitting outside said the entire place treats people like that.

A manager was outside and let us in a different door where we saw over 50 people still inside. A mode of egress was completely eliminated from the store with that pad lock and should a fire have happened in that time, I question if the building could have been evacuated safely.

Although we were let inside, I refused to purchase ice cream as we were initially turned away and I refuse to give my business to a company that doesn't respect or appreciate their customers. Bryce is a tourist town yet this business is completely fine to turn away and frustrate...

HORRIBLE, rude, unclean - Everyone working in the ice cream shop was UNBELIEVABLABLY rude, I almost couldn't wrap my head around it. I'd give negative stars if I could. One employee grabbed a bag of nuts a customer ordered and basically threw it at her. I asked an employee for something, she ignored me. You have to order ice cream before they scoop it (basically backwards to everywhere else) so the line is SLOW. Food service employees didn't wear masks (even though there was a sign on the door encouraging customers to do so). Several other customers voiced their complaints about the treatment, they got ignored. Strongly strongly recommend not giving these people your money, they do not deserve it and there are other more worthy ice cream/souvenir...

At a glance it's a very cute place to visit, and take photos. They offer activities, such as horseback riding. However, after parking and walking out to look at the horses in the cage it was a very sad sight. In over 90° weather the poor horses were tied up to their posts, no access to water, wearing their heavy saddles. I don't know anything about horses, but they seemed to be getting agitated in the heat. They were tied up very closely together with no access to shade whatsoever. They should at least have access to water on hot summer days like that. Other than that tragic sight, they had a rock store and gas station along with an...