Scripps Coastal Medical Center Carlsbad — Attraction in Carlsbad

My experience yesterday was the final straw with Scripps Coastal in Carlsbad. I have never been able to see the same doctor since becoming a patient in 2019. I came in yesterday after having been sick for approximately 7 days. I went to urgent care on day two of my sickness to test for flu/COVID-19 and those tests were negative. The urgent care doctor informed me that I had a viral cold that was going around and that it would peak on day 3 or 4 and return if symptoms got worse, which they did. I go to urgent care whenever possible because of the lack of care I receive when coming to Scripps. I presumed that I was feeling unwell because my cold had transitioned into a sinus infection due to the obvious symptoms. Claire, the PA, and MPH, that I saw was patronizing from the moment she came into the room. I told her how ill I felt, and explained the symptoms I was experiencing. She seemed to be irritated upon arrival and was very dismissive. She began shaming me for not having current bloodwork and a physical for over a year at this practice. She was looking in my chart and questioning me about an appointment with a different doctor, regarding something completely irrelevant to this appointment. She asked if I had scheduled an appointment for that matter, to which I responded yes. She didn't believe me because she then responded with "Well, when is it then?". When I responded with "It is upcoming this month", she responded with "Well what day is it??". While I was searching my calendar, she finally found the date in the system but made sure that I told her the exact day I had scheduled as if I was lying. Then, I continued trying to explain how bad the symptoms had got and she started commenting on how I needed to stay after this appointment so that someone could come in and give me a physical and a breast exam since I was too past due. I responded by saying "I'm not doing that today because I do not feel good". In my mind, if someone comes in presenting sinus infection symptoms it is not appropriate to insist they stay even longer to get a routine physical and breast exam while feeling ill. She then went on to shame me for seeing a different doctor at a different practice, for an entirely different issue because the labs that they had taken were not up to her standards. She made me pull up the Scripps app and stand directly over me so that she could see that I emailed her a copy of the labwork that my other doctor had ordered. After her interrogation regarding the other issues, which I did not come to Scripps for in the first place, I continued to try and explain how bad I felt. She eventually told me that she was prescribing me antibiotics but not to take them for an additional two days. Later, I called the pharmacy and they informed me the prescriptions were not received and to contact the doctor to make sure they were sent. I emailed her and never got a response. Her "care" was unprofessional and her bedside manner was terrible. I went to my car and sat there and cried because this is the reason people don't come to the doctor. They are made to feel bad about themselves and completely dismissed. I will be finding a new practice for primary care to move myself and my family to because I am fed up with this treatment every time I go to this office. Claire is very pretentious and would benefit from getting off her high horse when a patient is trying to explain...

I had to do a series of X-ray for upcoming surgery. I tried Scripps Hospital Encinitas and it was extremely busy and I found that they do not take appointments. I asked if it was always so busy and was told hit and miss. It seems it would make more sense to take appointment so they could control the flow better. If you were getting blood work at most Scripps facilities they do appointments or walk-in. I always make an appointment because even as retired I am pretty busy. The person at the desk gave me a list of other facilities Scripps had for Radiology and noticed there was one in Carlsbad on Salk Av which was actually closer to my house. While they do not take appointments there were only two people in front and I only waited 10 minutes. The tech was terrific being very careful to keep my discomfort at a minimum seeing I was in pain. I feel this is a great option as there were very few people waiting but really think they could control flow better making appointments, as I realize I actually lucked out arriving at a slower than usual time. Beware of one thing. The address is 2176 Salk Av Carlsbad CA and both my car GPS and my phone showed I had arrived. While I could see the large building on the hill to my right there appeared no way to get to it. I had come from El Camino Real and found you need to keep going a 1/3 of a mile and you find a road that winds up to the building on your left. There is a large sign but you need to keep going after the GPS says you have arrived. At first I made a U-turn but found not way to reach the building. I then headed back on Salk Ave and found the entrance. In the waiting room I asked those waiting and everyone who was there for the first time said they had the same problem find it. The people at the desk were very polite and helpful. While I saw complaints about this location I feel they were very professional and helpful. I just wish I could book an appointment like you can for other tests at...

If I could give less than 1 star I would!! This is the second time I've had a terrible experience with this office. I scheduled an appointment for my son to get his 7th grade immunization and have some issues checked out. His dr, Dr. Hertz would not give him the immunization or even come into the room to talk to me until I agreed to do a physical, I did not want to do the physical because we had just had an appointment at the children's hospital with the muscle clinic and they did a physical along with an exam from every specialst on staff and every single thing was documented and in his folder but Dr Hertz kept insisting it was practice policy and he wouldn't do anything for me until the physical was performed. I was so frustrated because all I kept hearing was you need to pay more money for something you just did a few weeks ago! I was also frustrated that if this was in fact practice policy how come nothing was said prior to me showing up with all 3 of my kids in tow. Then Dr.Hertz said even if I agreed to the exam he wouldn't do it today because he spent too much time talking to me. Keep in mind he sent his nurse in 2 times to persuade me and I said no please send the dr in and maybe he can explain why it is necessary when we already have all the information needed on file. Needless to say I will not be back and I will make sure to share my experience with as many people as possible.. this place is not for helping people unless of course they can clear out your wallet .. then...